Summary
Overview
Work History
Education
Skills
Timeline
Generic
Vanessa Hernandez

Vanessa Hernandez

Houston

Summary

Highly motivated and adaptable bilingual professional with extensive experience in customer service, transportation, and brand representation. Strong ability to work independently, multitask, and manage high-volume workloads in both remote and fast-paced environments. Known for excellent communication, problem-solving, and delivering exceptional customer experiences. Seeking a work-from-home position where I can utilize my communication skills, attention to detail, and dedication to high-quality service.

Expertise in bilingual customer support, event leadership, and high-volume service environments. Coordinated successful promotional activities, significantly boosting brand awareness. Strong organizational and multitasking abilities enable effective management of diverse responsibilities, aiming to utilize these skills in a remote position that prioritizes customer experience and operational excellence.

Overview

6
6
years of professional experience
2018
2018
years of post-secondary education

Work History

Brand Ambassador (Lead)

Multiple Marketing Agencies
01.2022 - Current
  • Represented well-known national brands within food, beverage, alcohol, retail, and lifestyle industries.
  • Served as lead ambassador at numerous events, coordinating teams and ensuring smooth event execution.
  • Managed full event set-up, staging, product prep, and breakdown while maintaining brand standards.
  • Engaged consumers through sampling, demos, and promotional activities to increase brand visibility and product awareness.

Uber Driver

Uber Technologies
01.2020 - Current
  • Provided safe, reliable transportation with consistently high customer satisfaction.
  • Used GPS and strong local route knowledge to ensure timely pickups and drop-offs.
  • Maintained vehicle cleanliness, safety standards, and professional communication with riders.
  • Managed payments, app functions, and resolved trip issues efficiently.

Bilingual Customer Service Representative

Foundever / Progressive Insurance
12.2022 - 07.2025
  • Provided English and Spanish support for auto insurance policyholders, delivering clear communication and top-tier customer service.
  • Assisted with policy inquiries, billing, coverage explanations, payments, and claims-related questions.
  • Documented customer interactions accurately while following insurance regulations and company guidelines.
  • Resolved issues efficiently, maintained call quality standards, and supported a high-volume call environment with professionalism.

Education

Elsik
Houston, TX

Some College (No Degree) -

Maricopa Community Colleges, Rio Salado Community College
Tempe, AZ

Skills

  • Bilingual: English & Spanish
  • Customer Service & Support
  • Remote Work Proficiency
  • Communication & Active Listening
  • Problem Solving
  • Time Management
  • Event Leadership & Coordination
  • Multitasking in Fast-Paced Environments
  • Tech-Savvy (CRM systems, call software, Uber app, POS tools)
  • Customer relationship management
  • Bilingual communication
  • Team collaboration

Timeline

Bilingual Customer Service Representative

Foundever / Progressive Insurance
12.2022 - 07.2025

Brand Ambassador (Lead)

Multiple Marketing Agencies
01.2022 - Current

Uber Driver

Uber Technologies
01.2020 - Current

Elsik

Some College (No Degree) -

Maricopa Community Colleges, Rio Salado Community College
Vanessa Hernandez