HEIDI MARICONDA
Los Angeles,CA
Summary
Communication graduate with over 4 years of experience in customer service, client communication, scheduling, administrative support, and brand engagement within luxury and service-based environments. Bilingual in English and Spanish, with a strong foundation in professional communication, organization, problem-solving, and collaborative teamwork.
Overview
3
3
years of professional experience
Work History
Lead Brand Representative
Dolce & Gabbana
Palmdale, CA
06.2024 - Current
- Led the Dolce & Gabbana fragrance counter, driving daily brand execution and performance.
- Trained new brand vendors on product knowledge, brand presentation, and selling guidelines.
- Coordinated promotional events to enhance brand visibility and customer interaction.
Sales Representative
Jo Malone | Tom Ford
Palmdale, CA
07.2025 - Current
- Supported brand initiatives by engaging customers, sharing product stories, and gathering insights.
- Applied customer feedback to shape messaging, positioning, and engagement strategies.
- Executed seasonal marketing campaigns at retail locations to elevate brand presence and product launches.
Guest Service Agent
European Wax Center
Glendale, CA
09.2023 - 2024
- Managed client requests, accurately schedule and update more than 60 appointments monthly based on guest needs and availability.
- Coordinated real-time appointment changes, helping minimize scheduling conflicts and maintain efficient daily operations.
- Provided clear service and scheduling information to guests, while ensuring professional communication and customer satisfaction.
- Maintained appointment records and client information, supporting efficient follow-up, rebooking, and front-desk processes.
- Collaborated with service providers and front desk staff to resolve scheduling conflicts and handle high-volume periods.
Education
Bachelor of Arts - Communication
California State University, Northridge
Northridge, CA12-2025
Skills
- Administrative Support
- Customer Service & Public Interaction
- Scheduling & Coordination
- Data Entry
- Client Records Management
- Written & Verbal Communication
- Team Collaboration
- Google Workspace (Docs, Drive, Sheets & Slides)
- Microsoft Office
- macOS
- Client Management & Scheduling Systems
- Bilingual: English & Spanish
Timeline
Sales Representative
Jo Malone | Tom Ford
07.2025 - Current
Lead Brand Representative
Dolce & Gabbana
06.2024 - Current
Guest Service Agent
European Wax Center
09.2023 - 2024
Bachelor of Arts - Communication
California State University, Northridge