Ana Villasana
Oviedo,United States
Summary
Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Leasing Consultant
Blackfish - Veer Apartments
Orlando, FL
03.2024 - Current
- Performed regular inspections of common areas to ensure proper upkeep and safety standards were being met.
- Responded to tenant requests for maintenance services in a timely manner.
- Developed marketing strategies aimed at increasing leasing activity within the community.
- Identified opportunities for improving efficiency in rental operations through process improvement initiatives.
- Advised on rental policies and procedures to ensure compliance with applicable laws.
- Provided excellent customer service to all tenants throughout their tenancy period.
- Coordinated activities between management staff, vendors, contractors and government agencies as needed.
- Greeted potential tenants and provided information about the property.
- Updated resident data into property management software system daily.
- Maintained accurate records of prospective renters, applications and leases.
- Assisted with the preparation of monthly reports including occupancy rates, delinquency percentages and market surveys.
- Conducted tours of available apartments, highlighting features and amenities.
- Created advertising campaigns for vacant units using various media outlets such as newspapers and online sources.
- Conducted background checks on applicants.
- Used conflict resolution skills to quickly resolve issues among residents.
- Resolved tenant complaints in a timely manner while maintaining positive relationships with tenants.
- Organized community events to foster positive relationships among residents.
- Conducted market research to determine competitive rental rates for properties.
- Participated in community events promoting the rental properties available at the location.
- Oversaw daily operations, maintenance, and administration of various properties.
Sales Associate
Lexus
Orlando, FL
12.2020 - 03.2024
- Maintained relationships with existing customers to encourage repeat business.
- Presented vehicles features, advantages, benefits during test drives or showroom visits.
- Collaborated with marketing department on advertising campaigns that would target specific demographics.
- Analyzed customer feedback surveys to identify areas of improvement for better service delivery.
- Presented persuasive arguments to close deals quickly while maintaining high profit margins for the dealership.
- Demonstrated knowledge of vehicles' features to customers during showroom visits and test drives.
- Analyzed market trends to determine competitive pricing strategies for vehicles on the lot.
- Maintained customer satisfaction by providing prompt, reliable service.
- Developed relationships with potential buyers through phone calls and emails.
- Provided follow-up customer service after a car sale was completed.
Education
Bachelor of Science - Entrepreneurship
Valencia College
Orlando, FL01.2025
Associate of Science - Financial Services Marketing Operations
UNIACC
Santiago, Chile02.2018
Skills
- Goal-oriented mindset
- Strong negotiation
- Persuasion techniques
- Client relationship building
- Entrepreneurial
- Customer relationship management
- Sales strategies
- Prospecting assistance
- Local market conditions
- Resident assistance
- Property tour coordination
- Application management
- Sales and marketing aptitude
- Fair housing policies
- Property tours
- Housing regulations
- Tenant issue resolution
- Lease administration
- Real estate
Languages
Spanish
Native/ Bilingual
English
Professional
Portuguese
Limited
Timeline
Leasing Consultant
Blackfish - Veer Apartments
03.2024 - Current
Sales Associate
Lexus
12.2020 - 03.2024
Bachelor of Science - Entrepreneurship
Valencia College
Associate of Science - Financial Services Marketing Operations
UNIACC
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