Ana Villasana
Oviedo,FL
Summary
Detail oriented property management professional with extensive experience as an assistant property manager and licensed real estate agent. Proficient in managing daily operations, coordinating maintenance, and supporting leasing activities while maintaining strong resident relations. Demonstrated success in resolving tenant issues, enforcing community guidelines, and achieving high occupancy rates through effective communication. Recognized for exceptional organizational skills, contract expertise, and ability to foster positive relationships with residents and stakeholders.
Overview
5
5
years of professional experience
Work History
Assistant Property Manager
RealManage
Lake Mary, Florida
10.2025 - Current
- Oversee maintenance of common areas, amenities, and facilities.
- Respond to homeowner inquiries and resolve disputes professionally and efficiently.
- Organize and attend board meetings; prepare agendas, management reports, and meeting minutes.
- Maintain accurate association records and management software databases.
- Serve as primary liaison between the Board of Directors, homeowners, and vendors.
- Facilitate clear communication between the Board of Directors and homeowners.
- Manage high-volume calls, emails, and in-person requests while maintaining service quality.
- Prepare and distribute newsletters, notices, and community updates.
Realtor Associate
Keller Williams
Winter Park, Florida
06.2022 - Current
- Guided clients through home buying and selling processes.
- Conducted market analysis to determine property values.
- Negotiated contracts and agreements on behalf of clients.
- Built relationships with clients to understand their needs.
- Managed open houses and property showings professionally.
- Collaborated with mortgage brokers and inspectors for transactions.
- Scheduled home viewings with potential buyers.
Assistant Property Manager
Blackfish
Orlando, Florida
10.2023 - 10.2025
- Managed tenant inquiries and resolved issues promptly.
- Coordinated maintenance requests and scheduled service appointments efficiently.
- Processed lease agreements and ensured compliance with company policies.
- Assisted in property inspections and documented conditions accurately.
- Collaborated with vendors to maintain property standards and services.
- Handled complaints from tenants regarding maintenance issues and resolved them promptly.
- Collected monthly assessments, rental fees, deposits and payments.
- Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
- Conducted tours of vacancies with prospective tenants.
- Explained policies and procedures to tenants and enforced rules.
- Initiated eviction proceedings when necessary according to state law guidelines.
Sales Associate
Lexus
Orlando, Florida
12.2020 - 09.2023
- Assisted customers in selecting luxury vehicles tailored to their needs.
- Utilized CRM software to track customer interactions and preferences efficiently.
- Resolved customer inquiries and concerns promptly to ensure satisfaction levels high.
- Provided accurate information about products, prices and services.
- Built and maintained relationships with peers and upper management to drive team success.
- Developed tailored closing strategies to meet diverse customer needs.
- Built strong relationships with clients to foster trust and loyalty.
- Provided excellent customer service throughout the entire process.
- Worked closely with lenders to ensure timely closings.
Education
Associate of Science - Associate in Science (A.S.) Degree in Business Adm
Valencia College
Orlando, FL01-2025
Bachelor of Science - Financial Services And Marketing Operations
UNIACC
Santiago, Chile02-2017
Skills
- Lease processing
- Maintenance coordination
- Customer relationship management
- Conflict resolution
- Communication strategies
- Attention to detail
- Problem solving
- Organizational skills
- Time management
- Data entry accuracy
- Property inspection
- Real estate
- Digital marketing
- Resident retention
- Fair housing regulations
- Legal notice preparation
- Staff management
- Public relations
- Contract negotiation
- Market analysis
- Negotiation tactics
- Sales strategy development
- Vendor coordination
- Effective communication
- Sales closing techniques
Languages
English
Professional
Spanish
Professional
Portuguese
Limited
Timeline
Assistant Property Manager
RealManage
10.2025 - Current
Assistant Property Manager
Blackfish
10.2023 - 10.2025
Realtor Associate
Keller Williams
06.2022 - Current
Sales Associate
Lexus
12.2020 - 09.2023
Associate of Science - Associate in Science (A.S.) Degree in Business Adm
Valencia College
Bachelor of Science - Financial Services And Marketing Operations
UNIACC