Ana Washington
MSA/Collateral Captain
Westminster,SC
Summary
Looking to oversee store execution of all merchandising service, project, and maintenance activities. As well as building relationships with vendors by providing direction and ensuring merchandising resets are completed according to Lowe’s standards.
Overview
11
11
years of professional experience
Work History
Collateral Captain
Lowe's
Seneca, SC
03.2020 - Current
- Identify damaged or missing signage, displays, order collateral replacements in accordance with merchandising and POG standards
- Reviews, completes and enters completion details taking by uploading photos on all assigned merchandise and reset projects
- Listens and responds knowledgeably to customer and employee questions by taking them to areas of the store or walking them through projects when necessary
- Ensures compliance with housekeeping standards for MST bays, and keeps track of all incoming reset projects and signage
- Deliver quality customer service while maintaining a clean, safe store
- Helps MSM with mentoring /training other associates that may need assistance during projects or resets including with ordering materials needed or with pricing
- One of 3 MSA's in the company to be a part of the MST Discovery Tech Focus group for new MST application to be launched and end of Q3 by taking weekly conference calls with Project Manager
- Stages all reset product and materials to make sure all are properly labels in PSM bay
- Takes conference calls from DQC regarding quarterly information for all Collateral Captains
- Helps MSM with project and reset planning
- Places Store orders for collateral and or other supplies needed for resets/service areas
- Assistant when MSM is out of store
- Project lead captain for 2021 SIMS launch in Market
- Go to Collateral Captain for other stores in our Market
Receiver
Lowe's
Seneca, SC
01.2020 - 03.2020
- Help provide on delivery products by safely unloading merchandise from incoming freight by unloading docks using power equipment such as forklift and reach trucks
- Scanned in all incoming freight and completed all Bill of Lading paperwork for each truck received
- Organized and moved incoming freight out to sales floor safely
- Put away appliances and organized back room
- Down stocked merchandise in empty areas or shelves and replenished supplies as needed
Pricing Coordinator
Lowe's
Seneca, SC
01.2011 - 01.2020
- Ensuring merchandise pricing is updated and displayed accurately as well as displaying promotional signage to provide accurate sales information to better serve our customers
- Communicated information to customers and associates regarding all stock, special order merchandise, applications and warranty information related to Lowe's programs
- Cross-trained in other areas of the store to help deliver great customer service
- Hung and removed signage throughout the store in accordance with promotional schedule/expiration
- Performed weekly audits and updated signs and pricing labels displayed inside and outside the store to ensure accuracy
Education
High School Diploma -
George Washington High School
San Francisco, CA06.1999
Skills
Communication
Multi-tasking
Open-minded
Organized
Detail- oriented
Supportive
Works well with my others
Timeline
Collateral Captain
Lowe's
03.2020 - Current
Receiver
Lowe's
01.2020 - 03.2020
Pricing Coordinator
Lowe's
01.2011 - 01.2020
High School Diploma -
George Washington High School
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