Ana White
Healthcare
Cape Coral,FL
Summary
Healthcare professional with proven track record in managing front-desk operations, patient scheduling, and medical records. Known for collaborative approach and achieving efficient office workflows, adapting to changing needs with ease. Skilled in patient communication, appointment coordination, and administrative support, and procedure scheduling.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
7
7
Certifications
Work History
Medical Receptionist
Peace River Cardiovascular Center
Port Charlotte, Florida
06.2023 - Current
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment and procedure scheduling.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assisted in reducing patient anxiety by providing clear communication about upcoming procedures, including necessary preparations and post-procedure care instructions.
Medical Records Manager
Family Health Centers Of SWFL
Fort Myers, Florida
08.2022 - 06.2023
- Oversaw secure transfer of patient records to other health care providers to support requests and authorizations.
- Developed and implemented record storage and retrieval system to comply with record retention laws and maintain accessibility.
- Reviewed open and closed records to comply with medical record documentation policies and reported findings to nursing services director.
- Created and maintained safeguards against unauthorized access and use of computer-based medical records.
Dietary Aide
The Waters Of Cape Coral
Cape Coral
04.2022 - 08.2022
- Served specific meals to patients with special dietary needs.
- Set tables before patients arrived to maintain meal plan productivity.
- Reported and documented resident changes in consumption or behaviors.
- Delivered snacks to nurse station for distribution to specific residents.
- Cleaned and maintained dining room during and after each meal service.
- Received, stored and distributed food and supplies promptly, checking orders for accuracy.
Barista Shift Lead
Einstein Bros. Bagels
05.2021 - 06.2022
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Educated customers on special pricing opportunities and company offerings.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
- Consulted with customers regarding needs and addressed concerns.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
- Collected payments and provided accurate change.
- Maintained calm demeanor during high-volume periods and special events.
- Established and adjusted ordering parameters to manage inventory.
Site Staff Supervisor
Downtowner Car Wash
10.2020 - 04.2021
- Maintained positive working relationship with fellow staff and management.
- Communicated with customers regarding car wash package processes to maintain satisfaction.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Education
Associate of Arts - Undecided
Florida SouthWestern State College
Fort Myers, FL 01.2025 - 01.2027
High School Diploma -
Lee Virtual School
Fort Myers, FL 01.2019 - 05.2021
Skills
- HIPPA Compliance
- Customer Service
- Medical terminology
- Patient relations
Certification
Cardio Pulmonary Resuscitation
Education
other
Timeline
Associate of Arts - Undecided
Florida SouthWestern State College
01.2025 - 01.2027
Medical Receptionist
Peace River Cardiovascular Center
06.2023 - Current
Medical Records Manager
Family Health Centers Of SWFL
08.2022 - 06.2023
Dietary Aide
The Waters Of Cape Coral
04.2022 - 08.2022
Barista Shift Lead
Einstein Bros. Bagels
05.2021 - 06.2022
Site Staff Supervisor
Downtowner Car Wash
10.2020 - 04.2021
High School Diploma -
Lee Virtual School
01.2019 - 05.2021
Cardio Pulmonary Resuscitation
340B Drug Pricing Program
Fire Safety
Medical Emergencies Training
Infection Control
Safety Data Sheets
Cyber Security
Similar Profiles
Amy KingAmy King
Director of Clinical Research at Peace River Cardiovascular CenterDirector of Clinical Research at Peace River Cardiovascular Center
Dawn DeckerDawn Decker
Front Desk Receptionist at Peace River CardiovascularFront Desk Receptionist at Peace River Cardiovascular
Taylor ReynaTaylor Reyna
Targeted Adult Case Manager at Peace River Center For Personal DevelopmentTargeted Adult Case Manager at Peace River Center For Personal Development