Isabella Olguin
Colorado Springs,Colorado
Summary
Organized and dedicated employee with proven track record of providing exceptional customer service and patient care in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Colorado ENT and Allergy
Colorado Springs, Colorado
04.2025 - Current
- Checked patients in and out, verified insurance information, and collected copays in a fast-paced medical office setting
- Maintained PHI, ensuring all patient information was up to date and confidential
- Communicated effectively with patients, healthcare providers, and co-workers to ensure smooth operation of the front desk
- Handling patients referrals and authorizations.
- Managed patient scheduling and appointment confirmations to optimize clinic flow.
- Trained new front desk staff on clinic protocols and EMR usage, enhancing team performance.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Lead Barista
Dutch Bros
Colorado Springs, Colorado
04.2021 - 06.2025
- Efficiently prepare and serve a variety of coffee beverages to customers in a fast-paced environment
- Provide exceptional customer service by greeting guests, taking orders, and ensuring satisfaction with their orders
- Maintain cleanliness and organization of coffee bar area, including restocking supplies and sanitizing equipment
Seasonal Guest Advocate
Target
Colorado Springs, Colorado
10.2020 - 01.2021
- Acted as a liaison between guests and various departments to coordinate special requests and accommodations
- Utilized strong communication skills to effectively convey information about products, services, and promotions
- Demonstrated flexibility and adaptability in handling multiple tasks and priorities in a fast-paced environment
Education
High School Diploma -
Doherty High School
Colorado Springs05-2022
Skills
- Patient Care
- Inventory Management
- HIPPA Compliance
- Time Management
- Problem Solving
- Microsoft Excel
- Microsoft Word
- EPIC Care
- CPR Certified
Certification
- CPR Certification Ex. 03/05/28
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Medical Receptionist
Colorado ENT and Allergy
04.2025 - Current
Lead Barista
Dutch Bros
04.2021 - 06.2025
Seasonal Guest Advocate
Target
10.2020 - 01.2021
High School Diploma -
Doherty High School