ANA WHITE
Moyock,NC
Summary
Dynamic professional with extensive experience at LoanCare, excelling in vendor coordination and project management. Proven ability to optimize routes and prioritize tasks effectively, ensuring timely claims processing and exceptional client relations. Adept at issue resolution and data processing, consistently delivering results in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Amazon Delivery Driver
315 Logistics
07.2019 - 08.2023
- Safely operate delivery vehicle and manage package loading and unloading, ensuring accuracy and care to prevent property damage
- Use handheld smartphone device for routing and customer delivery information, demonstrating excellent computer skills and task management
- Navigate various routes efficiently, prioritizing tasks to meet tight deadlines and handle conflicting priorities
- Maintained clear communication with customers and team members to ensure a customer-obsessed delivery experience
- Adapted to varying weather conditions while upholding safety and operational standards
- Demonstrate self-motivation and the ability to manage workload independently within a fast-paced environment
- Supported team operations by resolving route challenges and participating in rescue calls, enhancing collaboration and conflict resolution efforts
Deckhand
Albermarle Tug Company
08.2022 - 03.2023
- Maintain working order of multiple boats, ensuring compliance with environmental and CFR regulations.
- Coordinated with the captain during the BP oil spill response, enhancing communication and conflict resolution efforts.
- Executed pilot house commands and maintained proper lookout while standing helm watches, ensuring optimal situational awareness.
- Monitor GPS and plot locations, managing task prioritization under tight deadlines.
- Conduct daily JSAs and maintain documentation management for safety procedures.
- Use air purifying respirator (SCBA) and air monitoring equipment, adhering to safety protocols.
- Ensured accuracy and currency of all barge paperwork per USCG and company policy, supporting efficient claims processing.
- Maintained up-to-date knowledge of USCG and company policy changes, with USCG and company policy changes, showing self-motivation and adaptability.
- Assist in cross-functional initiatives requiring remote collaboration tools and task management software to meet operational goals.
Property Preservation Specialist
LoanCare, A ServiceLink Company
04.2018 - 06.2020
- Coordinated property preservation needs for LoanCare-serviced properties, facilitating timely communication with vendors and insurers
- Work with HUD contractors and attorneys to achieve HUD conveyance condition so HUD claims can be filed, including filing and monitoring HUD extensions through the conveyance condition process and foreclosure delay requests
- Manage the eviction process on true REO matters and FHA loans, coordinating with vendors to ensure compliance with required procedures
- Monitor vacant property, damaged property, and "lot only" reports from field service company to identify potential claims issues
- Negotiate and submit bids into HUD's P260 database for approval
- Coordinate and refer loans for REO disposal to vendors, ensuring adherence to claims management software protocols and insurer communication standards
- Process vendor invoices through New Invoice and manage documentation related to property preservation claims
- Process incoming settlement funds from REO closings, maintaining accurate records in database management systems
- Maintained comprehensive reports for management on REO status, inspections, and property preservation activities using task management software
- Utilize conflict resolution skills to address issues arising during claims processing and maintain high levels of customer service throughout the claims lifecycle
Receptionist / General Office Duties
Coastal Precast System
10.2016 - 08.2018
- Answering multi line switchboard and greeting clients and guests with excellent customer service
- Ordered and maintained office supplies, prioritized tasks, and managed conflicting priorities to support smooth office operations.
- Utilizing excellent computer skills including Microsoft Word, Excel, and Outlook for documentation management and communication
- Managed work-related documents, filed invoices, photocopied, faxed, and billed customers with attention to detail to ensure accuracy.
- Cleaning and maintaining the office space and building, demonstrating self-motivation and ability to operate independently
- Coordinated communication with insurers and clients to facilitate claims processing and ensure timely follow-up.
- Managing documentation and file sharing services to support claims administration workflow
- Using task management software and remote collaboration tools to handle multiple tasks under tight deadlines
- Demonstrating conflict resolution skills and effective time management in a fast-paced office environment
Property Management And Preservation / Cleaning Contractor / Real Estate Management
DLA Enterprises
06.2013 - 11.2016
- Coordinated subcontractors and managed properties independently, assessing and evaluating property conditions to ensure maintenance standards
- Planned and coordinated multiple property workloads, including cleaning, lawn care, content extraction, repairs, and seasonal tasks to maintain property integrity
- Managed team duties for assigned properties, resolving conflicts and prioritizing tasks to meet deadlines effectively
- Scheduled property inspections to ensure compliance with maintenance standards and performed preliminary inspections for cost assessments.
- Managing care of properties under contract with excellent computer skills and use of database management systems
- Inventorying equipment (including serial numbers) and scheduling proper maintenance using task management software
- Documentation management and file sharing services to support property preservation tasks
- Self-motivated in operating independently under tight deadlines with strong task prioritization and remote collaboration tools
Education
High School Diploma -
Lake Taylor High School
Norfolk, VA01-2015
Skills
- Route optimization
- Task prioritization
- Issue resolution
- Data processing
- Vendor coordination
- Project management
- Route management
- Delivery logistics
- Effective communication
- Client relations
- Customer engagement
Timeline
Deckhand
Albermarle Tug Company
08.2022 - 03.2023
Amazon Delivery Driver
315 Logistics
07.2019 - 08.2023
Property Preservation Specialist
LoanCare, A ServiceLink Company
04.2018 - 06.2020
Receptionist / General Office Duties
Coastal Precast System
10.2016 - 08.2018
Property Management And Preservation / Cleaning Contractor / Real Estate Management
DLA Enterprises
06.2013 - 11.2016
High School Diploma -
Lake Taylor High School