Ana Zelaya
Grandy,NC
Summary
Dedicated Patient Access Representative skilled in streamlining patient access processes and collaborating with healthcare teams. Strong background in insurance verification and patient communication, aiming to enhance patient experiences and operational efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Outer Banks Hospital
Nags Head, North Carolina
01.2023 - Current
- Verified patient information and ensured accuracy in system records.
- Collaborated with healthcare teams to streamline patient access processes.
- Applied HIPAA privacy and security regulations while handling patient information.
- Collected co-pays and other payments from patients at time of service.
- Answered phones promptly in a professional manner.
- Scanned documents into electronic medical records system.
- Verified insurance coverage for services provided by the facility.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Communicated financial obligations to patients and collected fees at time of service.
- Explained various admission forms and policies, acquiring signatures for consent.
- Provided assistance to internal departments when needed.
- Assisted with scheduling outpatient appointments.
- Managed incoming faxes related to patient registration processes.
- Assisted with preparing daily cash reports for accounting department.
Patient Access Representative
PORT Health Services
Nags Head, North Carolina
11.2021 - 12.2022
- Verified patient information and ensured accuracy in system records.
- Scheduled patient appointments and managed daily calendar for clinic staff.
- Assisted patients with insurance verification and benefits explanation.
- Handled incoming calls and addressed patient inquiries effectively.
- Processed patient registrations and collected necessary documentation promptly.
- Collected co-pays and other payments from patients at time of service.
- Scanned documents into electronic medical records system.
- Greeted patients and visitors in a courteous and professional manner.
Education
High School Diploma -
Currituck County High School
Barco, NC08-2021
Skills
- Patient registration
- Insurance verification
- HIPAA compliance
- Electronic medical records
- Co-payment processing
- Customer relationship management
- Bilingual communication
Certification
- Notary Public
Languages
Spanish
Native/ Bilingual
Timeline
Patient Access Representative
Outer Banks Hospital
01.2023 - Current
Patient Access Representative
PORT Health Services
11.2021 - 12.2022
High School Diploma -
Currituck County High School
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