Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

ANA ZUNIGA

Fort Worth

Summary

Dynamic Store Manager with proven success at TEXAS PETRO CORP III, INC DBA SCOOTERS SUPERSTORE, excelling in customer service and inventory management. Enhanced profitability through strategic merchandising and effective team leadership, fostering a collaborative environment that improved employee performance and customer satisfaction. Skilled in cash management and problem-solving, driving operational excellence.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Store Manager

TEXAS PETRO CORP III, INC DBA SCOOTERS SUPERSTORE
01.1999 - Current
  • Established a positive work environment by fostering open communication and promoting teamwork among employees.
  • Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control.
  • Optimized store layout to enhance customer flow and maximize revenue from merchandise displays.
  • Resolved customer complaints effectively by addressing their concerns promptly while adhering to company policies.
  • Conducted regular performance evaluations for team members, providing constructive feedback and guidance for professional development.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
  • Enhanced store profitability by implementing effective inventory management and pricing strategies.
  • Maintained a clean, safe working environment compliant with all relevant health and safety regulations.
  • Analyzed sales data to identify trends and adjust merchandising strategies accordingly for maximum profitability.
  • Supervised and effectively trained 6 employees to decrease process lags and boost productivity.
  • Cultivated strong relationships with vendors, negotiating favorable terms on product selection, pricing, and delivery schedules.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Education

No Degree - Accounting

TCC NORTWEST COLLAGE
Fort Worth, TX
08-2004

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Training and mentoring
  • Store opening and closing
  • Friendly and positive
  • Outstanding communication skills
  • Team leadership and coaching
  • Inventory management
  • Store merchandising
  • Cash management
  • Retail inventory management
  • Shift scheduling
  • Employee training
  • Inventory control
  • Recruitment and hiring
  • POS systems
  • Goals and performance
  • Team building and leadership
  • Team motivation
  • Supply ordering
  • Policies and procedures
  • Store displays
  • Staff management
  • Sales expertise
  • Accurate cash handling
  • Documentation and reporting
  • Strategic thinker
  • Sales strategies
  • Payroll management
  • Bank deposit procedures
  • Loss prevention
  • Bank and safe deposits
  • Inventory oversight
  • Sales analysis
  • Sales coaching
  • Pricing strategies
  • Delegating work
  • Marketing and promotions
  • Operations oversight
  • Systems and software expertise
  • Security system monitoring
  • Mathematical aptitude
  • Report generation
  • Market analysis

Accomplishments

  • Achieved the 15 national store ranking within 26 years.
  • Supervised team of 6 staff members.
  • Exceeded monthly store sales goals 6 months in a row.
  • Increased sales by 10% by coaching department managers on new merchandising standards.

Certification

  • [Area of expertise] License - TABC

Languages

Spanish
Native or Bilingual

Timeline

Store Manager

TEXAS PETRO CORP III, INC DBA SCOOTERS SUPERSTORE
01.1999 - Current

No Degree - Accounting

TCC NORTWEST COLLAGE

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