Anaam Alrashadeh

Lead Pharmacy Technician

CVS Pharmacy

Hickory Hills, IL

04.2012 - Current

Stocked, labeled and inventoried medication to keep accurate records.
Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Set up and modified patient profiles in CVS SYSTEM to include current information such as medications and insurance details.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
Reviewed and verified customer information and insurance provider information.
Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Resolved non-routine issues like third-party billing, computer system and customer service issues.
Restocked automated medication dispensing equipment.
Coordinated verification and filling of more than 100 daily prescriptions in high-volume Retail pharmacy environment.
Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions and refill instructions.
Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
Processed over 150 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.