Ebony Baker

• Stocked, labeled and inventoried medication to keep accurate records.
• Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
• Set up and modified patient profiles in System to include current information such as medications and insurance details.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
• Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
• Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
• Resolved non-routine issues like third-party billing, computer system and customer service issues.

• Scheduled Technicians weekly