Tina Mitchell
Jacksonville,AL
Summary
Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.
Overview
25
25
years of professional experience
Work History
Lead Pharmacy Technician
Walmart
Jacksonville, AL
04.2010 - Current
- Stocked, labeled and inventoried medication to keep accurate records.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Set up and modified patient profiles in Conenexus to include current information such as medications and insurance details.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Coordinated verification and filling of more than 250-300 daily prescriptions in high-volume retail pharmacy environment.
- Reviewed and verified customer information and insurance provider information.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions and refill instructions.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Reduced supply shortages by carefully monitoring inventory and submitting replenishment orders before depletion.
- Processed over 300 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
- Led team of 12 in interpreting, validating, and filling prescription orders and counseling customers on medications, appropriate dosage and self-administration schedules, side effects, and possible interactions.
- Developed and implemented improvements to pharmacy organization system to better immunization check in.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Implemented vaccine awareness campaign that increased immunization-based revenue and enhanced community health education.
Customer Service Manager
Walmart
Anniston, AL
09.1994 - 04.2007
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Researched and corrected customer concerns to promote company loyalty.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
Education
Jacksonville State University
Jacksonville, ALSkills
- Wholesale Ordering
- Answering and Routing Calls
- Prescription Filling and Labeling
- Prescription Refill Fulfillment
- Organization and Prioritization
- Patient Profile Setup
- Inventory Purchasing
- Patient Information Collection
- Insurance Claim Processing Software
Accomplishments
2019 Pharmacy Technician of the year
Timeline
Lead Pharmacy Technician
Walmart
04.2010 - Current
Customer Service Manager
Walmart
09.1994 - 04.2007
Jacksonville State University
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