Summary
Work History
Education
Skills
Languages
Timeline
Generic

Ana Aylin Tellez

Miami Gardens,FL

Summary

Dynamic professional with experience as a Receptionist at DCA, excelling in customer relations and appointment scheduling. Proven ability to enhance team performance as a Shift Manager at Pizza Hut through effective delegation and training. Strong organizational skills.

Work History

Receptionist

DCA
  • Greeted incoming visitors and patients professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with patients, and updated patients records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Shift Manager

Pizza Hut
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.

Education

High School Diploma -

American Senior High School
Miami, FL
06.2013

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Appointment scheduling
  • Customer and client relations
  • Greeting and seating clients

Languages

English and spanish
Full Professional

Timeline

Receptionist

DCA

Shift Manager

Pizza Hut

High School Diploma -

American Senior High School

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