Ana Baez
NYC Health & Hospitals: Jacobi Hospital
1
Language
20
years of professional experience
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Work History
Ambulatory Care-Clerical Associate IV
1 Year- Reviewed referrals and assigned the next available appointment to streamline patient access to care
- Completed pre-registration requirements for current month appointments to ensure timely patient processing
- Responded to phone calls for effective patient communication and support, taking messages and directing calls
- Making reminder calls for future dated appointment
- Answering phone, taking messages and directing calls
- Scan forms into the system
- Obtain prior approvals from various health insurances for surgical procedures
Child Development Clinic-Clerical Associate III
3 Years 1 Month- Registered new patients by collecting and verifying all necessary information
- Carefully examine referrals from pediatrician’s office
- Complete Pre-registration requirements for future dated appointments
- Provided assistance to callers by addressing their inquiries., taking messages and directing calls
- Coordinated and organized appointments to maximize office workflow.
- Checking in and out patients for the day
Customer Service Representative
4 Months- Received customer orders via email/fax, inputted details, and dispatched invoices promptly after shipment.
- Respond to email inquiries
- Responded to email inquiries, ensuring timely resolution of customer questions and concerns.
- Handled incoming phone calls and documented messages for staff.
- Prepared claims reports.
- Organized and ordered office supplies to maintain efficient workflow and support team operations.
- Maintain the files for all three divisions of the company.
Call Center Representative
2 Years 1 Month- Handled phone inquiries from the public, ensuring timely and accurate responses.
- Delivered customer service and information to callers, enhancing their experience.
- Logged complaints and service requests, facilitating resolution by forwarding to appropriate agency.
Seasonal Shoe Sales Representative
3 Months- Processed customer transactions, including purchases, exchanges, refunds, and credit card applications, ensuring a smooth and efficient checkout experience.
- Obtained various shoe sizes and colors as requested.
- Maintained and organized shoe display area, contributing to an appealing shopping environment.
Senior Customer Service Representative
9 Years 8 Months- Corrected errors in customer billing, ensuring accurate account information.
- Completed reports for Public Service Commission cases, detailing findings and recommending solutions.
- Provided findings and solutions in reports for customer accounts, enhancing resolution processes.
- Managed and assigned work assignments to fellow coworkers.
- Filled in for absent staff during shortages.
- Contributed time and skills to help improve community services.
Education
Allied Health Career Pipeline Program: Certified Electronic Health Records Specialist (CEHRS)
Skills
Microsoft Excel
Clerical support
Microsoft Outlook
Switchboard Proficient
Detail Oriented
Oral Communication
English
Multi-line Phone System
Electronic Health Records
Data Entry Speed
Languages
Spanish
Professional Working
Timeline
Ambulatory Care-Clerical Associate IV
NYC Health & Hospitals: Jacobi Hospital
08.2025 - CurrentRead More
Child Development Clinic-Clerical Associate III
Gotham Health Morrisania
07.2022 - 08.2025Read More
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Dayton Industries
11.2021 - 03.2022Read More
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311/DOITT
10.2019 - 11.2021Read More
Seasonal Shoe Sales Representative
Macy's Inc
10.2016 - 01.2017Read More
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Consolidated Edison Inc
12.2006 - 08.2016Read More
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