Arelis C. Capell
Yonkers,NY
Summary
Working in an administrative capacity using my customer service, hospitality background and experience to serve the organization.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Clerical Associate IV
Health & Hospital (Jacobi Medical Center)
Bronx, NY
05.2022 - Current
- Responsible for screening uninsured or underinsured outpatients to identify insurance coverage or enrollment eligibility. Screenings most often occur as walk in or scheduled appointments with the patients.
- Assist outpatients that do not qualify for enrollment with charity care programs
- Ensure all documentation is complete and submitted for program applications
- Scan patient ID, insurance card(s), referral forms (if applicable) and consent forms obtained from the patient into document imaging system
- Follow-up on status of applications until a coverage determination is made
- Document patient information clearly and completely in the Health Information System (HIS)
- Interact with other departments to identify patient status determinations and changes
- Refer accounts requiring escalation to Supervisor in a timely manner
- Attend all necessary training sessions to effectively perform the day-to-day functions of the position
- Perform all other duties, as assigned by the Patient Access Manager or Supervisor
COVID-19 Contact Tracing Investigator
Health & Hospitals
New York, NY
12.2020 - 04.2022
- Conducted interviews with individuals to collect information regarding their contact history and potential exposure to COVID-19.
- Provided guidance on quarantine and isolation measures for exposed individuals based on CDC recommendations.
Tracer
INSIGHT GLOBAL/UHG
New York, NY
06.2020 - 12.2020
- Contacted Clients daily to check on their status
- Updated client profile as needed and necessary
- Provided clients with any resources and information as they requested
Fusion Educator
Hotwire communication
Naples, FL
01.2018 - 01.2019
- Provided comprehensive product education and training to residential customers in an in-home setting as well as classroom venues.
- Supported business development by conducting product demonstrations/overviews for potential new properties.
Front Desk Agent
Marriott
Tarrytown, NY
01.2015 - 01.2018
- Processed guest check-ins check-outs
- Provided guest with room ad hotel information,directions and amenities
- Ran daily reports
- Acted as cashier closed reports, counted the bank at the end of each shift securely
Education
AAS - Hospitality Management
Monroe College
Bronx, NY, US05.2012
Skills
- Communication
- Problem Solving
- Teamwork
- Time Management
- Microsoft office: Word, Power point & Excel
LANGUAGES
Spanish Fluent
Certification
Clerical associate
Timeline
Clerical Associate IV
Health & Hospital (Jacobi Medical Center)
05.2022 - Current
COVID-19 Contact Tracing Investigator
Health & Hospitals
12.2020 - 04.2022
Tracer
INSIGHT GLOBAL/UHG
06.2020 - 12.2020
Fusion Educator
Hotwire communication
01.2018 - 01.2019
Front Desk Agent
Marriott
01.2015 - 01.2018
AAS - Hospitality Management
Monroe College