Anabel Medina
Whittier,CA
Summary
Proactive manager, adept in customer relations and money handling, enhanced store operations by fostering team development and optimizing service quality. Achieved significant improvements in staff performance and customer satisfaction through effective hiring, training, and motivational strategies. Excelled in maintaining high standards of organization and financial accuracy, ensuring a positive and efficient shopping environment.
Overview
15
15
years of professional experience
Work History
Assistant Manager
99 Cent Store
05.2009 - 05.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
High School Diploma -
Whittier High School
Whittier, CASkills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Customer Service
- Hiring and Training
- Team Development
- Shift Scheduling
- Staff Management
- Retail Operations Management
Languages
Spanish
English
Timeline
Assistant Manager
99 Cent Store
05.2009 - 05.2024
High School Diploma -
Whittier High School
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