Anabel Rodriguez
Maricopa,AZ
Summary
Dynamic Customer Service Representative with a proven track record at Lowes Home Improvement, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Skilled in data entry, I efficiently handled escalated calls, ensuring satisfactory outcomes for both clients and the company. Committed to delivering exceptional service in high-pressure environments.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Lowes Home Improvment
08.2018 - 07.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Diploma -
Westwood High
Mesa, AZ05.2004
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Lowes Home Improvment
08.2018 - 07.2019
Diploma -
Westwood High
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