Anabela Amaral
Severna Park,MD
Summary
Experienced dynamic veterinary receptionist with a proven track record at White Marsh Animal Hospital, excellent telephone etiquette and medical record-keeping abilities. Enhanced client retention through excellent customer service and compassionate support, establishing trust during trying times. Friendly team player dedicated to a welcoming environment and streamlined operations.
Overview
1
1
year of professional experience
Work History
Veterinary Receptionist
White Marsh Animal Hospital
White Marsh, MD
06.2024 - 08.2025
- Facilitated smooth daily operations by directing inquiries and taking messages for veterinarians as needed.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
- Entered data from pet records and office visits into computer system.
- Contributed to positive work environment through excellent teamwork and collaboration with staff members.
- Greeted pet owners with warm smile and pleasantly asked for sign-ins upon arrival.
Education
General Studies (Honors)
Severna Park High School
Severna Park, MD05-2027
Skills
- Teamwork and collaboration
- Client relations
- Medical recordkeeping
- Prioritization
- Payment processing
- Veterinary medical records software
- Customer service
- Effective multitasking
- Verbal and written communication
- Billing and invoicing
Timeline
Veterinary Receptionist
White Marsh Animal Hospital
06.2024 - 08.2025
General Studies (Honors)
Severna Park High School