Anabella Garcia

Recruiting:

• Drive the recruiting process by actively managing communication and expectations with candidates and key internal stakeholders
• Conducting phone screens and scheduling interviews
• Lead intake meetings with hiring managers for all hiring needs
• Administrator of ATS system (Breezy)
• Get approvals from the executive team and create offer letter
• Own the recruiting workflow process with a focus on improving and making more efficient
• Partner with outside agencies for certain roles to get them filled in a timely manner
• Implement creative ways to attract quality talent to our open positions

Generalist:

• Help with administrative tasks within the People Ops team
• Other general HR tasks as needed like company events

Ensure associates meet or exceed clients' expectations with respect to attendance, attitude, dress, skills, and quality of work

Exercise independent judgment and discretion when hiring candidates, identifying candidates for placement on specific job assignments and in counseling and terminating temporary associates

Greeting Employees and assisting with walk In traffic and calls.

Serve as customer service representative to staff for client companies and interview candidates for placement on job assignments


Gather sales leads, make outbound sales calls, skill marketing.

Consistently make quality control calls and emails to clients to maintain an open channel for customer feedback

Counsel, discipline, and terminate temporary associates, when appropriate, and document according to standard operating procedures.

Liaise with business partners on behalf of members, associates, and the company to identify opportunities for continuous improvement with standard operating procedures, technology, and policy through full understanding of systems, tools, and procedures

Attracting new members to our products to support the company's growth objectives.

Collaborate with Business Unit, Marketing, Product, Engineering and Analytics to test and evaluate new programs and tools to help us reach our aggressive goals faster and more efficiently

Address special member circumstances and problems as they arise.

Make outbound calls daily to meet quarterly goals.

Quarterly investor meeting to give updates on our numbers and goals.

ESCALATION COMMUNICATION SPECIALIST:

Duties:
Performs account level reviews and root cause analysis.
Take escalated calls, emails that come for our CEO.

Help customers through the entire loan application process and give the white glove experience.

Reviewed application documents and finalize the loan. Assist managers by floor walking and helping train and answer questions for other RMCs.

Traveled with SoFi to train RMCs at other sites. (New York California Texas and Delaware)
Help our legal team answer Better Business Bureau claims in a timely manner.

RMC : take customer calls and help troubleshoot any application problems or questions.