Anabella Salas
Miami
Summary
Diligent Customer Service Representative with 3+ years of experience meeting customer needs in calling environments. Skilled at using CRM systems to input customer data. Excellent at listening to customers, offering empathy, reliability and enthusiasm to satisfy anyone who may need assistance.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Oscar Health Insurance
12.2024 - 12.2025
- Assisted customers with acquiring health insurance and get them set up with a policy.
- Took 100+ calls a day and responded to customers emails on a frequent basis.
- Updated clients information/policy in a CRM data system.
- Communicated professionally with colleagues and supervisors if there was any issues that needed to be sent to upper management.
- Developed highly empathetic client relationships and earned reputation for consistent good feedback.
Customer Service Agent
Apex Call Center
11.2022 - 10.2024
- Helped large volume of ill customers by referring them to doctors near them who can prescribe the patients' medication.
- Took 80+ inbound calls a day and 25+ outbound calls a day.
- Assisted many customers every day with positive attitude and focus on customer satisfaction.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
High School Diploma -
Monsignor Edward Pace High School
Miami Gardens, FLBachelor of Science - Business
Miami Dade College
Miami, FL01.2026
Skills
- Professional telephone demeanor
- Creative problem solving
- Medical Customer Support
Timeline
Customer Service Representative
Oscar Health Insurance
12.2024 - 12.2025
Customer Service Agent
Apex Call Center
11.2022 - 10.2024
High School Diploma -
Monsignor Edward Pace High School
Bachelor of Science - Business
Miami Dade College