Adaptable leader with a solid background in customer service and conflict resolution. Known for effective communication and training capabilities, contributing to team success and enhanced customer experiences. Prepared to apply skills to achieve organizational goals.
Overview
6
6
years of professional experience
Work History
Sales Lead Manager
Vans
Gainesville
05.2023 - 12.2025
Coach new sales associates in product expertise, stock organization, visual displays, POS functionality, and enhancing customer interactions.
Keep track of daily, weekly, monthly, and yearly key performance indicators, as well as sales objectives.
Lead and drive customer-first, based sales interactions.
Participated in regular team meetings to discuss performance, feedback, and monthly goals.
Resolved customer complaints quickly, while maintaining high standards of service excellence.
Ensured that all team members adhered to established processes and procedures.
Independently perform open and close duties.
Returns Processor/Warehouse Manager
Savvy Way Returns Processor
Gainesville
02.2022 - 03.2024
Inspected returned items for damage and verified compliance with return policies.
Coordinated with logistics team to manage return shipments and track inventory flow.
Maintained accurate records of returns and processed refunds in the system.
Trained new staff on return processing procedures and best practices.
Inspected returned items to identify damage or defects, documenting information in database.
Checked packaging to verify good quality, no damage and acceptable appearance.
Received, logged, and tracked all returned items according to established procedures.
Private Childcare Giver
Private Individual
Gainesville
03.2020 - 01.2024
Provided attentive care and supervision for children in a home environment.
Prepared nutritious meals and snacks tailored to children's dietary needs.
Assisted with homework and encouraged positive study habits and routine.
Communicated effectively with parents regarding children's progress and well-being.
Ensured a safe and clean environment through regular housekeeping tasks.