Anadaly Hernandez Conde
Las Vegas,NV
Summary
Dedicated Pharmacy Technician with a proven track record at CVS Pharmacy, enhancing workflow efficiency and service quality through expert medication dispensing and problem-solving skills. Excelled in team collaboration and customer service, significantly improving pharmacy operations and patient satisfaction. Skilled in drug inventory control and confidentiality, adept at insurance billing and HIPAA compliance.
Overview
1
1
year of professional experience
Work History
Pharmacy Technician
CVS Pharmacy
08.2023 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Resolved third-party billing, computer system and customer service issues.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Education
High School Diploma -
Carlos Perez High School
Havana, CU07-2021
Skills
- Problem-solving skills
- Team Collaboration
- Confidentiality and HIPAA
- Workflow Optimization
- Answering customer questions
- Insurance Billing
- Medication Dispensing
- Supply Restocking
- Drug Classification Knowledge
- Drug Inventory Control
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Pharmacy Technician
CVS Pharmacy
08.2023 - Current
High School Diploma -
Carlos Perez High School