ANADEISY VALLE
Fort Lauderdale,FL
Summary
Versatile and multi-skilled individual with a successful track record in both team and independent work settings. Adapts seamlessly to diverse work environments. Strong focus on customer service, resulting in excellent interpersonal skills and positive relationships with employers and coworkers. Self-motivated and quick to grasp new concepts, facilitating efficient learning and adaptation in any role. Recognized for exceptional dependability and reliability, consistently delivering high-quality work.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Concierge Banker
Citi Bank
02.2019 - 11.2023
- Balanced teller drawers and ATM cash.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Provided advice on different bank products and financial options.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Generated reports and analysis of customer data to identify trends and potential business opportunities.
- Collaborated with other departments to confirm compliance with banking procedures and regulations.
- Processed applications for new accounts.
- Handled various accounting transactions.
- Referred customers to other banking departments for specialized services.
- Opened, closed, and updated accounts for customers.
- Evaluated client financial positions and identified most appropriate banking products.
- Developed and implemented strategies to reduce risk and increase profitability.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
- Educated customers on features and benefits of banking products and services.
- Trained new hires on customer service policies and procedures.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Educated customers on online banking and mobile banking applications.
- Built relationships with customers to encourage repeat business
DMV Clerk
Broward Tag Agency
07.2015 - 08.2017
- Calculated and remitted state sales tax, service, and other charges.
- Verified and analyzed free-and-clear title issues, odometer readings, and VIN numbers to finalize sales deals.
- Prepared tax and title documents to submit legal transfer work to DMV.
- Organized and prepared tax and title documents to transfer ownership of property.
- Contacted State Motor Vehicle Department to determine status of pending titles.
- Stayed up-to-date on laws and licensing requirements to complete accurate and efficient reviews.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Operated specialized photographic equipment to obtain photographs for drivers' licenses or photo identification cards.
- Communicated with customers to resolve common title issues.
Teacher
Tiny Tots Kingdom
Oakland Park, Florida
01.2014 - 06.2015
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Communicated frequently with parents, and faculty to provide feedback and discuss instructional strategies.
- Registered student progress and attendance on database to enable tracking history and maintain accurate records.
- Supported teachers by mentoring on classroom management, lesson planning, and activity organization.
- Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
- Scheduled conferences with parents to discuss students' progress and classroom behavior.
- Helped students explore concepts with engaging, learning-focused activities.
Cashier
Dunkin Donuts
Ft. Lauderdale, Florida
02.2013 - 01.2014
- Assisted customers with bilingual Spanish/English service.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Northeast High -
High School Diploma
Skills
- Customer Relationship Building
- Financial Advisor
- Effective problem solving
- Language translation
- Business Development
- Relationship Building
- Sales Transactions
Certification
- CNP - Certified Notary Public
Timeline
Concierge Banker
Citi Bank
02.2019 - 11.2023
DMV Clerk
Broward Tag Agency
07.2015 - 08.2017
Teacher
Tiny Tots Kingdom
01.2014 - 06.2015
Cashier
Dunkin Donuts
02.2013 - 01.2014
Northeast High -
High School Diploma