Ana E. Velez - Teran

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with applicants
• Facilitated smooth employee transitions with comprehensive onboarding program.
• Kept reception area clean and neat to give visitors positive first impression.
• Answered phone promptly and directed incoming calls to correct offices.
• Managed administrative tasks such as copying, filing and faxing documents.

Recruiter -

Jun 2023- Present

• Built strong relationships with internal and external candidates to ensure excellent hiring experience.
• Assisted with onboarding and orientation of new hires to expedite acclimatization process.
• Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
• Assisted with writing job postings and job descriptions for boards.
• Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
• Completed human resource operational requirements by scheduling and assigning employees.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Boosted customer loyalty and improved implementation of solutions by personalizing interactions.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Handled billing and payment issues following guidelines, resolving disputes properly.
• Solved problems with products and services by providing customers with technical support.
• Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
• Managed timely and effective replacement of damaged or missing products.
• Provided accurate answers and solutions to customer concerns, inquiries and complaints.
• Handled customer issues with confidence, using complex problem solving to provide effective resolution.

HEAD CASHIER-

• Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
• Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
• Processed both cash and card purchases and returns.
• Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
• Assisted customers by answering questions and fulfilling requests.
• Led cashiers and associates in providing thoughtful customer service.
• Helped management develop employee improvement plans and motivate team members to continually improve.
• Managed staffing levels to provide optimal support for cash register operations.

CSA-

• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Boosted customer loyalty and improved implementation of solutions by personalizing interactions.