Hi, I’m
Anaesha Pugh
New Britain,CT
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. I have a history of managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Experienced with CRM systems and have outstanding multitasking abilities.
Overview
9
years of professional experience
1
Certification
Work History
MedGuard AlertMiddletown, CT
Customer Service Representative
06.2022 - 12.2022
Job overview
- Provided outstanding service to customers by attending closely to concerns and developing solutions.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Made outbound calls to obtain account information.
- Consulted with customers to resolve service and billing issues.
- Answered inbound calls, chats and emails to facilitate customer service.
CarvanaSouth Windsor, CT
Customer Service Advocate
03.2020 - 04.2022
Job overview
- Consulted with customers regarding needs and addressed concerns.
- Mentored new employees on procedures and policies to maximize team performance.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Exceeded company productivity standards on consistent basis.
Park N FlySuffield, CT
Front Desk Associate
07.2019 - 03.2020
Job overview
- Managed guest check-in and check-out procedures, reservations and payments.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Conducted transactions, confirming patient information and processing according to standard protocol.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered phone and emails to make reservations and take guest information.
Education
Hartford Adult EDU.Hartford, CT
GED
06.2023
Skills
- Calm and Professional Under Pressure
- Verbal and Written Communication
- CRM Software
- Multitasking and Prioritization
- Inbound and Outbound Calling
- Policy Adjustment Knowledge
- Critical Thinking
- Insurance Policy Sales
Certification
- Licensed Life and Health Insurance Producer - 2023
Timeline
Customer Service Representative
MedGuard Alert
06.2022 - 12.2022
Customer Service Advocate
Carvana
03.2020 - 04.2022
Front Desk Associate
Park N Fly
07.2019 - 03.2020
Hartford Adult EDU.
GED