Anahi Aguilar
Galena Park,TX
Summary
Detail-oriented receptionist with experience in front-desk operations, scheduling, and customer service in fast-paced environments. Strong communication skills, accurate data entry, and a professional, patient-focused approach. Seeking to transition into a medical office setting.
Overview
3
3
years of professional experience
Work History
Receptionist
Korob Pet Hotel
Houston, Texas
08.2024 - Current
- Greeted clients and visitors professionally, ensuring efficient check-in and check-out while maintaining patient confidentiality.
- Managed high-volume incoming calls, patient inquiries, and appointment scheduling in a fast-paced medical office environment.
- Scheduled, confirmed, and coordinated appointments using electronic scheduling systems to support smooth clinic operations.
- Resolved patient concerns with empathy and professionalism, enhancing overall patient experience.
- Ensured accuracy and timeliness of patient records through precise data entry across multiple electronic systems.
- Coordinated administrative tasks including incoming mail, faxes, document preparation, and records organization to support office operations.
- Maintained a clean, organized, and welcoming front desk and reception area.
- Monitored office supply inventory and placed orders to maintain adequate stock levels.
- Communicated and coordinated with veterinary staff to support patient care needs.
Receptionist
Baytown Hyundai
Baytown, Texas
06.2023 - 06.2024
- Greeted and assisted customers at front desk, delivering clear information and support to foster a welcoming atmosphere.
- Managed high-volume incoming calls, routing inquiries appropriately while maintaining professionalism in a fast-paced front office environment.
- Scheduled and confirmed appointments using computerized scheduling systems, ensuring accuracy and efficient workflow.
- Addressed customer concerns with empathy and problem-solving skills, ensuring positive service outcomes.
- Coordinated communication among customers, service advisors, and management to facilitate timely follow-up and resolution.
- Maintained and updated customer records through precise data entry across multiple electronic systems.
- Managed administrative duties including incoming mail, faxes, document preparation, and filing.
- Maintained a clean, organized, and professional reception area consistent with company standards.
- Assisted with office supply inventory by monitoring stock levels, placing orders, and verifying deliveries.
Education
Associate of Applied Science - Surgical Technology(Pre-Enrollment)
San Jacinto College
Pasadena, Texas, TX12-2027
High School Diploma -
Galena Park High School
Galena Park, TX05-2024
Skills
- Appointment scheduling and data entry
- Recordkeeping and office management
- Multi-line telephone systems
- Patient care and customer service
- Time management and organization skills
- Conflict resolution and team collaboration
- Information protection
- Surgical instruments and medical terminology
Languages
Spanish
Native/ Bilingual
Timeline
Receptionist
Korob Pet Hotel
08.2024 - Current
Receptionist
Baytown Hyundai
06.2023 - 06.2024
Associate of Applied Science - Surgical Technology(Pre-Enrollment)
San Jacinto College
High School Diploma -
Galena Park High School