Anahi Castillo
Pampa,TX
Summary
Dynamic Assistant Manager with a proven track record at NOTYEP (KFC), where I enhanced customer satisfaction and minimized cash discrepancies. Expert in money handling and staff supervision, I led a team to exceed service expectations through effective mentorship and fostering a positive work environment. Skilled in customer relations and staff development, achieving notable improvements in performance and quality.
Overview
8
8
years of professional experience
Work History
Assistant Manager
NOTYEP (KFC)
01.2017 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Education
Pampa High School
Pampa, TX05.2014
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Staff Supervision
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
NOTYEP (KFC)
01.2017 - Current
Pampa High School