ANAHI Garcia
Customer Representative, Front Desk Representative, Customer Service Specialist, Office Associate, Cashier
Oceanside,CA
Summary
Dynamic professional with a proven track record in front office management and guest relations, honed across roles at Maritza and Monica. Excelled in enhancing customer service experiences and streamlining the check-in process, leveraging strong computer skills and a friendly communication style. Expert in handling sensitive information and mentoring teams to exceed performance goals.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
Maritza
05.2020 - 10.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Cashier Team Lead
Monica
09.2019 - 05.2020
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Restaurant Hostess
Frank
03.2017 - 09.2019
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Checked in with servers to confirm preparedness before seating customers.
Education
High School Diploma -
Oceanside High School
Oceanside, CA 05.2001 -
Skills
Customer Service
Guest Relations
Front Office Management
Cash Handling
Can lift 50lbs
Good People Skills, the ability to communicate with people in a friendly way and therefor deal with them effectively, especially in business
Good Computer skills- Spreadsheets, Presentation software, Programming, Microsoft Office, Excel, Power Point, Google Docs
Bilingual
Timeline
Front Desk Receptionist
Maritza
05.2020 - 10.2024
Cashier Team Lead
Monica
09.2019 - 05.2020
Restaurant Hostess
Frank
03.2017 - 09.2019
High School Diploma -
Oceanside High School
05.2001 -