Anahi Gonzalez
Midland,TX
Summary
Dynamic dispatcher with proven expertise at Starr Oilfield Services, adept at optimizing delivery routes and managing high-stress situations. Skilled in GPS tracking and incident reporting, I excel in customer service and training new hires, ensuring seamless operations and enhanced team performance. Committed to fostering effective communication and problem-solving in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Dispatcher
Starr Oilfield Services
Odessa, TX
10.2024 - Current
- Monitored incoming calls and dispatched service requests to appropriate personnel.
- Assisted in coordinating delivery schedules to optimize route efficiency.
- Maintained accurate logs of service activities and communications.
- Developed familiarity with GPS systems for real-time location tracking.
- Collaborated with team members to ensure timely responses to urgent situations.
- Learned safety protocols and operational procedures for dispatching services.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Maintained accurate records of all dispatch calls, ensuring accountability and enabling thorough incident reviews.
- Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.
- Adapted quickly to changing situations, ensuring uninterrupted dispatch operations during emergencies.
- Answered phone calls and responded to customer emails.
- Provided customers with information on products and services.
Dispatcher
Garmuz LLC
Odessa, TX
03.2024 - 09.2024
- Adapted quickly to changing priorities in fast-paced work environments.
- Supported training initiatives by shadowing experienced dispatchers during shifts.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Generated reports to track deliveries and maintain proper records and documentation.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Developed familiarity with GPS systems for real-time location tracking.
- Provided customers with information on products and services.
- Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.
- Maintained accurate records of all dispatch calls, ensuring accountability and enabling thorough incident reviews.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Received new orders, prepared documentation, and assigned personnel.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Communicated with customers to provide delivery updates and resolution.
- Monitored and tracked dispatch communication systems.
- Scheduled and organized delivery routes.
- Monitored vehicle locations to coordinate timely arrivals.
Medical Receptionist
XstremeMD
Midland, TX
07.2023 - 03.2024
- Managed patient check-in and check-out processes efficiently
- Scheduled appointments using electronic health record (EHR) systems
- Coordinated communication between patients and medical staff
- Maintained accurate patient records and updated information promptly
- Ensured compliance with HIPAA regulations in all patient interactions
- Processed incoming calls, directing them to appropriate departments
- Streamlined office procedures to enhance overall efficiency
- Checked patient insurance, demographic, and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Maintained current and accurate medical records for patients.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Fostered welcoming environment, greeting patients warmly upon arrival.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Processed medical insurance claims and payments.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Received and routed laboratory results to correct clinical staff members.
Secretary
City Of Midland
Midland, TX
01.2023 - 07.2023
- Managed scheduling and calendar coordination for executives, ensuring efficient time management.
- Prepared and organized documents for meetings, enhancing information accessibility and workflow.
- Facilitated communication between departments, promoting collaboration and timely response to inquiries.
- Maintained office supplies inventory, implementing cost-effective ordering processes to reduce waste.
- Helped customer start new water services
- Helped set payment plans for large amount of bill
- Assisted all spanish speakers
- Made orders for techs
- Sent out reminders for payments do reduce late payments
Education
Texas Alternative Homeschool
Austin, TXSkills
- Customer service
- Data entry
- Decision-making
- Active listening
- Stress tolerance
- Dispatching procedures
- Prioritizing calls
- Problem-solving
- Closing tickets
- Incident reporting
- Multitasking and organization
- Map reading
- Tracking systems
- Training new hires
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Dispatcher
Starr Oilfield Services
10.2024 - Current
Dispatcher
Garmuz LLC
03.2024 - 09.2024
Medical Receptionist
XstremeMD
07.2023 - 03.2024
Secretary
City Of Midland
01.2023 - 07.2023
Texas Alternative Homeschool