Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Anahi Gonzalez

Los Angeles,CA

Summary

I'm a dedicated barista and front desk receptionist with strong cash handling and customer engagement skills. Committed to creating welcoming environments and delivering exceptional service experiences. I have experience in customer service and appointment scheduling. Known for my effective time management and cleanliness, contributing to smooth operations and enhanced client satisfaction in fast-paced environments.

Overview

3
3
years of professional experience

Work History

Barista

Starbucks
Los Angeles, California
09.2024 - Current
  • Managed cash register and processed customer payments.
  • Maintained cleanliness and organization of work area.
  • Engaged with customers to provide exceptional service experience.
  • Collaborated with team members to enhance workflow efficiency.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.

Front Desk Receptionist

Desuar Spa
Los Angeles, California
07.2023 - 08.2024
  • Greeted clients warmly and ensured a welcoming atmosphere at the spa.
  • Managed appointment scheduling using the spa's booking software efficiently.
  • Maintained cleanliness and organization in the reception area throughout the day.
  • Assisted clients with check-in and check-out procedures smoothly and accurately.
  • Provided information about spa services and promotions to enhance client engagement.
  • Investigated and analyzed client complaints to identify and resolve issues.

Education

High School Diploma -

Belmont Senior High School
Los Angeles, CA
06-2022

Some College (No Degree) - Engineering

California State University, Northridge
Northridge, CA

Skills

  • Cash handling
  • Customer engagement
  • Team collaboration
  • Appointment scheduling
  • Problem solving
  • Time management
  • Cleanliness
  • Opening and closing coordination
  • Performance improvement

Languages

Spanish
Professional

Timeline

Barista

Starbucks
09.2024 - Current

Front Desk Receptionist

Desuar Spa
07.2023 - 08.2024

High School Diploma -

Belmont Senior High School

Some College (No Degree) - Engineering

California State University, Northridge
Anahi Gonzalez