Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Anahi Hernandez

SUNLAND PARK,New Mexico

Summary

Adept at elevating guest experiences, I excelled as a Restaurant Waiter at Buon Giorno Caffe, where my problem-solving skills and exceptional customer service significantly boosted repeat business. Expert in cleanliness and service quality, I skillfully managed multiple tables, ensuring guest satisfaction and dining efficiency. My approach not only enhanced guest loyalty but also honed my multitasking and empathy abilities.

Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.

Overview

6
6
years of professional experience

Work History

Restaurant Waiter

Buon Giorno Caffe
02.2019 - 11.2024
  • Maintained clean and organized dining areas for optimal guest experience.
  • Cultivated warm relationships with regular customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Education

High School Diploma -

Santa Teresa High School
Santa Teresa, NM
05-2016

Skills

  • Customer service
  • Order taking
  • Cleanliness
  • Service quality
  • Problem-solving
  • Memory retention
  • Strong work ethic
  • Exceptional customer service
  • Patience and empathy
  • Time management skills
  • Skills development
  • Attention to detail

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Restaurant Waiter

Buon Giorno Caffe
02.2019 - 11.2024

High School Diploma -

Santa Teresa High School
Anahi Hernandez