Anahi Mendoza
Tolleson,AZ
Summary
To obtain a position within my chosen field where I can apply my education, skills, and experience in a way that contributes to the success of the organization, while also allowing for personal growth and career advancement.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Rocket Mortgage
Phoenix, AZ
01.2020 - 12.2022
- Assist customers with processing payments, and issues related to late or missed mortgage payments.
- Provided customer support related to escrow and property tax questions.
- Assisted customers to the correct team/specialist to initiate the home loan process.
- De-escalated customer concerns related to their mortgage payments, homeowners' insurance, property taxes, etc.
Education
Associates in Arts -
Estrella Mountain Community College
05-2021
Skills
- Communication skills
- Active listening
- Monitoring
- Reading comprehension
- Speaking to others effectively
- Flexibility
- Adaptability
- Team player
- Prioritization
- Project management
Clinical Experience
Completed hands-on patient care under the supervision of a Registered Nurse in various settings, including long-term care, medical-surgical, obstetrics (labor and delivery), psychiatric/mental health, critical care, and pediatrics.
Skills and responsibilities:
- performed comprehensive head to toe assessment
- obtained medical histories and documented findings accurately
- obtained and monitored vital signs
- administered medications under supervision
- provided therapeutic communication
- inserted foley catheters using sterile technique
- assisted with NG tube care and feedings
- monitored intake and output
- utilized proper PPE procedures
- initiated and monitored IVF
- recognized and reported changes in patients condition
Timeline
Customer Service Representative
Rocket Mortgage
01.2020 - 12.2022
Associates in Arts -
Estrella Mountain Community College
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