Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Anahi Morales

Tulare ,CA

Summary

Proven Customer Service Representative with a track record of enhancing customer satisfaction at Guadalajara Super Market. Excelled in resolving high-stress disputes, leveraging critical thinking and active listening to foster loyalty. Skilled in data entry and bilingual communication, significantly improving service efficiency and problem resolution.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Guadalajara Super Market
Tulare, CA
05.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

High School Diploma -

Kings Valley Academt
Tulare, CA
06.2023

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Relationship building
  • Computer proficiency
  • Paperwork processing
  • Order processing
  • Documentation
  • Technical support
  • Filing
  • Bilingual
  • Fast Paced

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Customer Service Representative

Guadalajara Super Market
05.2023 - Current

High School Diploma -

Kings Valley Academt
Anahi Morales