Anahi Ramirez
Beloit,WI
Summary
Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.
Overview
10
10
years of professional experience
Work History
BDC Representative
Janesville Nissan
Janesville, WI
04.2024 - Current
- Managed customer inquiries and provided accurate information to enhance satisfaction.
- Utilized CRM software to track interactions and maintain updated client records.
- Assisted in coordinating follow-up communications with potential leads and existing clients.
- Collaborated with team members to develop strategies for improving customer engagement.
Customer Service Representative
Rakuten
Beloit, WI
11.2019 - 12.2019
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Resolved customer complaints promptly and efficiently.
- Performed data entry tasks accurately and in a timely manner.
- Utilized problem-solving techniques to identify solutions for complex customer inquiries.
- Participated in team meetings to discuss new ideas for improving the overall quality of customer service provided.
Cashier
Ace hardware
Beloit, WI
11.2016 - 04.2017
- Operated cash register and accurately processed payments, returns, and exchanges.
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
- Built and maintained positive working relationships with co-workers.
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
- Helped restock shelves when necessary to maintain an organized display area.
- Accurately processed customer payments using cash, credit cards, and checks.
Cashier
Piggly Wiggly
Beloit, WI
02.2016 - 11.2016
- Operated cash register and accurately processed payments, returns, and exchanges.
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
Education
High School Diploma - undefined
Beloit Memorial High School
Beloit, WI06.2017
Skills
- Consultative Sales
- Appointment Scheduling
- Product Knowledge
- Information Security
Timeline
BDC Representative
Janesville Nissan
04.2024 - Current
Customer Service Representative
Rakuten
11.2019 - 12.2019
Cashier
Ace hardware
11.2016 - 04.2017
Cashier
Piggly Wiggly
02.2016 - 11.2016
High School Diploma - undefined
Beloit Memorial High School