ANAHI RODRIGUEZ
PNC BANK
Weatherford
2
Languages
4
years of professional experience
Results-driven banking professional with 4 years of experience, including 3 years at PNC. Skilled in processing financial transactions, maintaining operational controls, and ensuring compliance with banking regulations. Proven ability to protect customer information and resolve account-related issues efficiently in a fast-paced environment.
Work History
TELLER
2 Years 8 Months- Process daily customer transactions including deposits, withdrawals, transfers, payments, cashiers checks, and other banking services while maintaining a high level of accuracy.
- Balance cash drawer and daily transactions while identifying and resolving discrepancies in accordance with bank procedures.
- Verify customer information and follow established policies, procedures, and internal controls to protect customer accounts and minimize operational risk.
- Identify unusual or potentially fraudulent transactions and follow appropriate escalation procedures.
- Maintain accurate documentation and records while handling confidential customer and financial information.
- Assist customers with account-related questions, transaction issues, and routine banking needs while providing professional and efficient service.
- Follow PNC policies and applicable banking regulations when processing transactions and servicing customer accounts.
- Utilize multiple banking systems and technology platforms to research accounts, process transactions, and resolve customer issues.
- Demonstrate strong attention to detail when reviewing transaction information, customer documentation, and account activity.
- Collaborate with branch colleagues and leadership to resolve operational issues and ensure daily branch activities are completed accurately and efficiently.
- Adapt to changing procedures, systems, and operational requirements while maintaining productivity and service quality.
- Support branch security and operational procedures by following established controls for cash, customer information, and sensitive transactions.
TELLER
1 Year- Assisted customers with account servicing, deposits, withdrawals, payments, and general banking questions.
- Processed daily banking transactions while maintaining accuracy and balancing cash at the end of each business day.
- Followed established policies and procedures related to cash handling, customer identification, security, and compliance.
- Identified and resolved transaction discrepancies while escalating complex issues when necessary.
- Maintained accurate records and protected confidential customer information.
- Provided dependable customer service while managing multiple responsibilities in a fast-paced environment.
Skills
Banking Operations
Cash management
Transaction Processing
Account Maintenance
Regulatory Compliance
Operational Accuracy
Risk & Fraud Awareness
Customer Account Support
Data Entry & Documentation
Confidential Information Handling
Attention to Detail
Time Management
Problem Solving
Team Collaboration
Languages
English
Spanish
Timeline
TELLER
PNC BANK
12.2023 - CurrentRead More
TELLER
First Convenience Bank
12.2022 - 12.2023Read More