Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Clarise Maestas

CUba

Summary

Dynamic professional with extensive experience in banking operations at Cuba Credit Union, excelling in cash handling and customer account management. Proven ability to resolve conflicts and maintain compliance, fostering strong client relationships. Adept at financial reporting and documentation accuracy, ensuring seamless transaction processing and exceptional service delivery.

Overview

16
16
years of professional experience

Work History

Teller

Cuba Credit Union
Cuba
01.2019 - Current
  • Explained the features of various banking products available to customers.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Explained account information to customers in detail as needed.
  • Balanced cash drawers on a daily basis.
  • Transmitted orders to supply cash to meet daily needs.
  • Composed, typed and mailed statements and correspondence related to discrepancies and outstanding unpaid debts.
  • Resolved customer complaints quickly and efficiently in order to maintain positive relationships with clients.
  • Followed up on requests from customers in a timely manner.
  • Maintained accurate records of all transactions for compliance purposes.
  • Built and maintained client relationships through quality, personalized interactions.
  • Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.

Branch Manager

Cuba Motor Vehicle Department
Cuba
08.2014 - 12.2018
  • Performed data entry into the DMV computer system using correct codes to process applications correctly.
  • Verified ownership documents for accuracy to ensure proper documentation of vehicles.
  • Recorded vital and fiscal records and accounts.
  • Responded to requests from other agencies regarding motor vehicle registration information.
  • Verified document authenticity to process license application.
  • Investigated past and current licensees to perform record checks.
  • Provided assistance in answering questions from customers regarding their driver's license status.
  • Verified application data and account information against legal documentation to determine accuracy and integrity.
  • Assisted customers with filling out forms related to Motor Vehicle Registration Services.
  • Maintained accurate records of all transactions in database system.

Caregiver

Southwest Private Services
Cuba
04.2009 - 04.2014
  • Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
  • Built strong and trusting rapport with clients and loved ones.
  • Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
  • Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
  • Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
  • Supported bathing, dressing and personal care needs.
  • Monitored health and well-being of clients and reported significant health changes.
  • Assisted with meal planning to meet nutritional plans.

Education

High School Diploma -

CNM
Albuquerque
03-2010

Skills

  • Cash handling
  • Regulatory compliance
  • Banking operations
  • Customer account management
  • Transaction processing
  • Financial reporting
  • Medication administration
  • Health monitoring
  • Care plan development
  • Data entry
  • Conflict resolution
  • Documentation accuracy
  • Problem-solving

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Teller

Cuba Credit Union
01.2019 - Current

Branch Manager

Cuba Motor Vehicle Department
08.2014 - 12.2018

Caregiver

Southwest Private Services
04.2009 - 04.2014

High School Diploma -

CNM

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Clarise Maestas