Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Anahi Soto

Summary

Dynamic sales associate with a proven track record at CEC Entertainment, excelling in customer service and relationship building. Skilled in cash handling and training new staff, I foster teamwork and enhance store performance. Committed to delivering exceptional experiences, I effectively manage high-stress situations while ensuring customer satisfaction. I form strong connections with not only my team, but also customers and children. Skilled at managing supplies, cleaning work areas and monitoring safety concerns in the interests of children and team members.

Overview

5
5
years of professional experience

Work History

Sales Associate/Crew Trainer

CEC Entertainment
09.2021 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Provided enthusiastic and engaging experiences for customer and children.

Sales Associate

Journeys Shoe Store
10.2019 - 07.2021
  • Built relationships with customers to encourage repeat business.
  • Organized and restocked shelves and displays to maintain store visual appeal and enhance customers shopping experience.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Education

Associate of Applied Science - Dental Hygiene

City Colleges of Chicago-Wilbur Wright
4300 N Narragansett Ave, Chicago, IL 60634
05-2028

High School Diploma -

Amundsen High School
5110 N Damen Ave, Chicago, IL 60625
06-2021

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Excellent people skills
  • Relationship building
  • Verbal/written communication

Languages

Spanish
Native or Bilingual

Timeline

Sales Associate/Crew Trainer

CEC Entertainment
09.2021 - Current

Sales Associate

Journeys Shoe Store
10.2019 - 07.2021

Associate of Applied Science - Dental Hygiene

City Colleges of Chicago-Wilbur Wright

High School Diploma -

Amundsen High School
Anahi Soto