Summary
Overview
Work History
Education
Skills
Timeline

Nika Schrimpshire

Birmingham,AL

Summary

Proven leader in enhancing customer satisfaction, with a track record of resolving disputes and boosting team performance at B-Line Salvage and Towing. Skilled in time management and problem-solving, successfully reduced operational costs while maintaining high service quality. Achieved significant improvements in employee morale and customer loyalty through effective communication and strategic initiatives.

Overview

16
16
years of professional experience

Work History

Sales Associate/ Trainer

Waffle House Restaurant
08.2017 - 03.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.

Night Operations Assistant Store Manager

IHOP Restaurants LLC
01.2011 - 06.2014
  • Managed cash handling procedures efficiently, reconciling registers at the end of each shift to maintain accuracy in financial reporting.
  • Contributed to the development of annual budgets for night operations, ensuring efficient allocation of resources and effective cost control measures.
  • Mentored new team members, providing them with the necessary training and support to excel in their roles as Night Operations Assistants.
  • Optimized inventory management by accurately tracking stock levels and promptly addressing any discrepancies.
  • Increased customer satisfaction by ensuring timely product restocking and maintaining a clean, organized store.
  • Utilized company software systems proficiently for inventory management, employee scheduling, timekeeping, sales tracking, among other essential tasks.
  • Implemented loss prevention measures, reducing instances of theft and shrinkage during night shifts.
  • Maintained store security by adhering to established protocols, conducting frequent checks of the premises, and monitoring surveillance systems as needed.
  • Supported store promotional events by creating attractive merchandise displays that showcased featured products effectively during overnight hours.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Reported issues to higher management with great detail.

Manager Lead Driver

B-Line Salvage and Towing
03.2004 - 01.2011
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Acted as a mentor to junior drivers, sharing insights and best practices for maintaining safety standards and improving overall performance on the job.
  • Improved customer satisfaction ratings by providing timely deliveries and prompt communication with clients.
  • Effectively managed time-sensitive deliveries, prioritizing tasks based on urgency and importance to client satisfaction.
  • Served as an ambassador for the company brand during interactions with customers, vendors, and members of the public while on the road.
  • Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
  • Drove safely in various weather and road conditions to avoid accidents.
  • Delivered goods and products to customer on time and in excellent condition.
  • Updated logs and tracking documents accurately and according to schedule requirements.
  • Minimized liability by consistently following road rules when driving.
  • Generated consistent referrals and repeat business by providing friendly and fast service.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Answered, scheduled, and responded to reservation calls at specific times and locations.

Education

GED

Jefferson State Junior College, Birmingham, AL

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Listening Skills
  • Excellent people skills
  • Reliable and punctual
  • Goal-Oriented
  • Exceptional customer service
  • Outgoing Personality
  • Cash Handling
  • Money Handling
  • Flexible Schedule
  • Stocking and Receiving
  • Conflict Resolution
  • Store Opening and Closing
  • POS System Operation
  • Meeting deadlines
  • Professional Demeanor
  • Retail Store Operations
  • Adapt to diverse groups
  • Guest Relations
  • Merchandising understanding
  • Product Recommendations
  • Order Processing
  • Point of sale operation
  • Friendly and Helpful
  • Honest and Dependable
  • Attention to Detail
  • Reliable and Responsible
  • Positive Customer Engagement
  • Inventory and Stocking
  • Ability to Lift 40 pounds
  • Safety and Cleanliness Standards

Timeline

Sales Associate/ Trainer - Waffle House Restaurant
08.2017 - 03.2020
Night Operations Assistant Store Manager - IHOP Restaurants LLC
01.2011 - 06.2014
Manager Lead Driver - B-Line Salvage and Towing
03.2004 - 01.2011
Jefferson State Junior College - , GED

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Nika Schrimpshire