Anahi Torres
Fort Collins,CO
Summary
Dynamic restaurant professional with a proven track record at McDonald's, excelling in customer satisfaction and efficient service. Recognized for exceptional communication skills and adaptability, I consistently resolved customer inquiries and enhanced dining experiences, contributing to increased referrals and repeat business. Committed to maintaining high food safety standards and fostering teamwork.
Overview
5
5
years of professional experience
Work History
Restaurant Server
Taco Stop
09.2023 - 08.2025
- Provided exceptional customer service, ensuring positive dining experiences and high satisfaction rates.
- Assisted in training new servers, fostering teamwork and enhancing service quality.
- Managed multiple tables efficiently, balancing guest needs with timely order delivery.
- Collaborated with kitchen staff to communicate special requests and ensure accurate orders.
- Developed menu knowledge, enabling personalized recommendations to enhance guest experience.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Answered customers' questions, recommended items, and recorded order information.
Restaurant Server
El Diablo
06.2024 - 04.2025
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Handled cash transactions accurately, managing payments while minimizing errors.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
Cashier
Taqueria Las 4 Americas
02.2023 - 01.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash register balances through diligent cash handling practices.
- Assisted in inventory management by restocking shelves and organizing merchandise displays.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Worked flexible schedule and extra shifts to meet business needs.
Mcdonald's Shift Manager
McDonald's
02.2020 - 08.2023
- Assisted in training staff on operational procedures and safety protocols.
- Monitored inventory levels to ensure adequate supply for daily operations.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Supported team members in achieving efficiency during peak service hours.
- Maintained cleanliness and organization of work areas to promote safety standards.
- Collaborated with management to implement new processes for improved workflow.
- Engaged in regular communication with team members to foster a positive work environment.
Education
Bachelor -
Escuela Normal Del Estado
Chihuahua, Chih. Mexico.08-2013
Skills
- Customer satisfaction
- Order taking
- Organization
- Guest service
- Exceptional communication
- Professional appearance
- Adaptability and flexibility
- Food safety
- Shift coordination
- Efficient service
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Restaurant Server
El Diablo
06.2024 - 04.2025
Restaurant Server
Taco Stop
09.2023 - 08.2025
Cashier
Taqueria Las 4 Americas
02.2023 - 01.2024
Mcdonald's Shift Manager
McDonald's
02.2020 - 08.2023
Bachelor -
Escuela Normal Del Estado