Drain and Sewer Specialist: Customer Service Representative
Corina Martinez
- Handled customer calls and responded to queries about services, promotions, and billing
- Handled large volumes of calls on a day-to-day basis with a sense of calm and good work ethic
- Worked to understand the needs of each customer
- Gained knowledge on how to form estimates and input invoices into a spreadsheet.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.