Anahis Leon
Doral,FL
Summary
Expertise in team coordination, guest satisfaction, and quality control. Proven ability to implement effective processes that elevate operational efficiency and enhance guest experiences.
Overview
3
3
years of professional experience
Work History
Assistant Executive Housekeeper
Hilton Ocean City Oceanfront Suites
Ocean City, MD
09.2024 - 04.2026
- Assisted in managing daily housekeeping operations to ensure optimal guest satisfaction.
- Implemented quality control measures to maintain high cleanliness standards across suites.
- Monitored inventory levels of cleaning supplies and equipment for timely replenishment.
- Collaborated with front desk and maintenance teams to address guest requests promptly.
- Conducted inspections of guest rooms and common areas to uphold Hilton's brand standards.
Supervisor
Burlington
Ocean City, MD
10.2025 - 01.2026
- Supervised daily operations ensuring compliance with safety and quality standards.
- Trained new employees on operational procedures and best practices.
- Monitored team performance, providing feedback for continuous improvement.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Host
Tailchasers Restaurant & Dock Bar
Ocean City, MD
04.2024 - 10.2025
- Welcomed and seated guests, ensuring a positive first impression and efficient flow of dining traffic.
- Managed reservation system to optimize seating arrangements and minimize wait times for customers.
- Collaborated with service staff to communicate guest needs and enhance overall dining experience.
- Trained new hosts on customer service standards and operational procedures for smooth shifts.
- Monitored dining area for cleanliness and readiness, addressing issues promptly to maintain high standards.
Housekeeper
Dunes Court
Ocean City, MD
05.2024 - 09.2024
- Maintained cleanliness and organization of guest rooms and common areas to enhance visitor satisfaction.
- Operated cleaning equipment and utilized appropriate cleaning agents to ensure safety and effectiveness.
- Assisted in training new housekeeping staff on best practices and efficient workflows.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Crew Member
McDonald's
Williamsburg, VA
02.2023 - 05.2023
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Resolved customer complaints professionally, transforming potential issues into positive experiences.
- Worked front counter, drive-thru and other areas.
Skills
- Task delegation
- Organized leadership
- Teamwork and collaboration
- Problem-solving
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Supervisor
Burlington
10.2025 - 01.2026
Assistant Executive Housekeeper
Hilton Ocean City Oceanfront Suites
09.2024 - 04.2026
Housekeeper
Dunes Court
05.2024 - 09.2024
Host
Tailchasers Restaurant & Dock Bar
04.2024 - 10.2025
Crew Member
McDonald's
02.2023 - 05.2023