Maricela Hernandez
Binghamton,NY
Summary
Results-driven Assistant Executive Housekeeper with expertise in staff supervision, scheduling, and ensuring health and safety standards. Proven track record in conducting thorough room inspections and resolving customer complaints efficiently.
Overview
21
21
years of professional experience
Work History
Assistant Executive Housekeeper
Doubletree By Hilton Hotel
Binghamton, New York
02.2019 - Current
- Supervised housekeeping staff to ensure cleanliness and efficiency.
- Coordinated room assignments and inspections for quality assurance.
- Assisted with interviewing potential candidates for open positions on the housekeeping staff.
- Reviewed payroll information to ensure accuracy of employee hours worked.
- Audited all laundry processes including washing, drying, folding, ironing.
- Implemented systems for tracking lost items found in guest rooms or common areas.
- Ordered supplies through approved vendors and submitted invoices for payments.
- Conducted daily walk throughs and inspections of guest rooms and public spaces.
- Created schedules for staff according to occupancy levels and budgeting needs.
- Ensured all safety regulations were followed by team members.
- Conducted regular inspections to ensure cleanliness standards are being upheld.
- Resolved customer complaints promptly and professionally.
Assistant Executive Housekeeper
HOLIDAY INN
Binghamton, New York
10.2004 - 02.2019
- Supervised housekeeping staff to ensure cleanliness and efficiency.
- Coordinated room assignments and inspections for quality assurance.
- Trained new team members on housekeeping procedures and standards.
- Resolved customer complaints promptly and professionally.
- Assisted with interviewing potential candidates for open positions on the housekeeping staff.
- Reviewed payroll information to ensure accuracy of employee hours worked.
- Conducted regular inspections to ensure cleanliness standards are being upheld.
- Audited all laundry processes including washing, drying, folding, ironing.
- Implemented systems for tracking lost items found in guest rooms or common areas.
- Created schedules for staff according to occupancy levels and budgeting needs.
- Conducted daily walk throughs and inspections of guest rooms and public spaces.
- Ordered supplies through approved vendors and submitted invoices for payments.
- Prepared and distributed assignment sheets to assigned staff.
Education
GED -
BROOME TIOGA BOCES
Binghamton, NY03-2011
Skills
- Staff supervision
- Task delegation
- Housekeeping
- Scheduling staff
- Room inspection
- Attention to detail
- Health and safety
Languages
Spanish
Professional
Timeline
Assistant Executive Housekeeper
Doubletree By Hilton Hotel
02.2019 - Current
Assistant Executive Housekeeper
HOLIDAY INN
10.2004 - 02.2019
GED -
BROOME TIOGA BOCES