Anahis Sampson
Henrico County Public Schools
Chester,VA
14
years of professional experience
Dedicated and dependable professional with over 12 years of experience in claims management, customer service, healthcare support, and transportation. Skilled in communication, problem-solving, conflict resolution, and maintaining compliance with policies and safety regulations. Proven ability to build positive relationships, manage multiple responsibilities, and provide exceptional service in fast-paced environments. Committed to safety, reliability, and professionalism in every role
Work History
School Bus Driver
1 Year 10 Months- Safely assisted students with transportation to and from school by following traffic laws and safety guidelines.
- Perform pre-trip and post-trip vehicle checks to support safe vehicle operation.
- Promote student discipline and fostered a safe, positive atmosphere on the bus.
- Facilitate communication between parents, school staff, and transportation personnel.
- Handle emergencies and unforeseen events with a focus on student safety.
- Record accurate route, attendance, and incident details.
Claims Management Specialist
2 Years 3 Months- Process and investigate claims in order to follow up on missing information to complete processing
- Make well-informed financial claims coverage decisions in adherence to service agreements
- Authorize payments for approved claims and promptly resolve any outstanding issues with clients
- Meet compliance regulations based on company policies and procedures
- Inform customers of coverage and obligations under warranty service agreements
Insurance Claim Examiner
9 Months- Provided outstanding customer service and dispute resolution
- Met compliance regulations based on company policies and procedures
- Informed customers of coverage and obligations under warranty service agreement
- Successfully authorized high value claims by researching and addressing unresolved issues with contractors, suppliers, and homeowners
- Consistently maintained high level of accuracy, resulting in high claim approval rate
Certified Nursing Assistant
2 Years 1 Month- Promoted patient satisfaction by assisting with daily living needs
- Complied with health and safety regulations and standards
- Documented information in patient charts and communicated updates to management
- Provided annual survey to patient’s family to understand if client’s needs were being met in order to provide great experience
- Assisted patients with daily living activities for enhanced comfort and wellbeing
Claims Intake Coordinator
2 Years 9 Months- Maintained quality control/satisfaction records, while constantly seeking new ways to improve customer service
- Resolved issues with products and services by clarifying customer's complaints and escalating when appropriate
- Preformed as backup in ACH wire, ACH origination, ACH exception processing, online banking, wire fraud review and wire transfer processing
- Compiled reports on overall customer satisfaction and improved process for better customer experience
- Streamlined intake process by implementing efficient data collection and organization methods
Office Manager
3 Years 11 Months- Responded to emails and other correspondence to facilitate communication and enhance business process
- Maintained and tracked office supply inventory to ensure team members were equipped to deliver timely
- Prepared vendor invoices and processed incoming payments while maintaining good working relationships with vendors
- Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls, and scheduling appointments
- Updated reports, managed accounts, and generated reports for company database
Education
High School Diploma
Skills
Customer Service
Safe Vehicle Operation
Time Management
Claims Processing
Microsoft Office Suite
Organization & Documentation
Conflict Resolution
Regulatory Compliance
Multitasking
Communication Skills
Problem Solving
Attention to Detail
Team Collaboration
Languages
Spanish
Native or Bilingual
Timeline
School Bus Driver
Henrico County Public Schools
08.2024 - CurrentRead More
Claims Management Specialist
2-10 Home Buyers Warranty
05.2022 - 08.2024Read More
Insurance Claim Examiner
Allianz Partners
08.2021 - 05.2022Read More
Certified Nursing Assistant
Reliable Home Care
07.2019 - 08.2021Read More
Claims Intake Coordinator
Capital One
10.2016 - 07.2019Read More
Office Manager
East Coast Safe & Lock
11.2012 - 10.2016Read More
John Randolph Tucker High School
High School Diploma
Read More