Anahy Juarez
Bridgeton,NJ
Summary
Hardworking billingual customer service representative bringing 4 years of experience. Driven to maximize customer engagement and sales revenues. Excellent problem-solving, analytical and organizational abilities. A strong focus on collaborating with employees to resolve business, customer and vendor issues quickly. Enthusiastic clerk willing to take on any task to help organization's mission succeed and reliable with great interpersonal skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willing to take on any added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
M&O Freezer And Cold Storage
Vineland, NJ
02.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Provided excellent customer service by addressing inquiries about product availability and shipment status promptly.
Inventory Control Clerk
Americold Logisitcs
02.2020 - 02.2023
- Completed physical inventory counts each month.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Maintained inventory count, tracked usage and documented variances.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Verified incoming products and checked delivery totals to keep system records current and accurate.
- Spearheaded and implemented standardized processes to control supply and inventory management.
- Completed scheduled audits with efficient and accurate approach.
- Audited and corrected discrepancies in inventory numbers.
- Completed daily cycle counts to maintain accuracy of records.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Managed complex projects as directed by leadership, delivering positive outcomes within time and budget constraints.
- Input data in charts to create updated status reports for quick reference of project progress and deadlines.
- Checked prices and calculated totals for accurate invoice processing.
- Conferred with managers, sales teams and engineering personnel to revise plans and achieve demanding targets.
Education
Bridgeton High School
Bridgeton, NJ06.2019
Skills
- Shipping and Receiving
- RF Scanner Usage
- Data Entry
- Requisitions Printing
- Written Communication
- Inventory Tracking and Storage
- Microsoft Excel
- Scheduling
- Shipment Processing
- Organizational Systems
- Database Management
- Paperwork Preparation
- Document Accuracy
- Product Availability
- Records Management
- Database Maintenance
- Customer Service
- Microsoft Outlook
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
M&O Freezer And Cold Storage
02.2023 - Current
Inventory Control Clerk
Americold Logisitcs
02.2020 - 02.2023
Bridgeton High School