Anaidy Delgado
Miami
Summary
Dedicated Process Assistant with expertise in operational efficiency and workflow coordination. Proven track record in staff training and problem resolution, driving productivity and quality assurance across teams. Results-driven professional with extensive experience in managing workflows and enhancing operational efficiency. Skilled in staff training, compliance monitoring, and problem resolution, contributing to streamlined processes and improved team performance.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Process Assistant
Amazon
Miami
10.2019 - Current
- Managed daily workflow and ensured operational efficiency across multiple teams.
- Collaborated with team members to streamline processes and enhance productivity.
- Assisted in training new staff on company policies and procedures.
- Coordinated communication between departments to resolve issues swiftly.
- Monitored compliance with safety standards and quality controls regularly.
- Facilitated regular team meetings to discuss progress and address challenges.
- Identified areas for improvement and recommended solutions to optimize processes.
- Identified potential risks associated with proposed changes or implementations of processes.
- Coordinated cross-functional activities necessary for successful implementation of new processes.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Problem solver and Gatekeeper
Amazon
Miami
02.2018 - 10.2019
- Analyzed complex problems to identify effective solutions and streamline processes.
- Collaborated with teams to develop innovative strategies for operational efficiency.
- Facilitated training sessions to enhance team members' problem-solving skills.
- Defined and determined cause of problem to identify, prioritize and select alternatives.
- Selected best and most efficient methods to complete on-time deliverables.
- Maintained accurate records of all service requests, including troubleshooting steps taken and outcomes.
Delivery Driver Helper
United Parcel Service, UPS
Miami
10.2017 - 01.2018
- Assisted drivers with loading and unloading packages for efficient deliveries.
- Organized packages by delivery route to streamline logistics operations.
- Maintained clear communication with drivers to ensure timely service updates.
- Delivered goods to customers' homes or businesses according to delivery instructions.
- Adapted quickly to changing delivery schedules and priorities throughout shifts.
- Assisted with the unloading of customer orders in a timely manner.
- Requested customer signatures for deliveries.
- Dropped off items at customer locations.
Database and Photographer
Valsan of Miami, INC
Miami
01.2015 - 08.2017
- Captured high-quality images for various events and projects in diverse settings.
- Collaborated with clients to understand their vision and creative direction.
- Edited and retouched photographs using industry-standard software tools.
- Managed equipment inventory and ensured all gear was in optimal condition.
- Set up camera control equipment, stands, and tripods for shoots.
- Compose creative shots from different angles that are visually appealing.
- Explained price and package details to customers.
- Utilized filters, edits, and after-effects to enhance photos.
- Saved and archived images and maintained master image library for future use.
- Managed social media platforms, posting engaging content to increase visibility and client engagement.
Cashier
Valsan Store
Miami
11.2008 - 01.2015
- Processed customer transactions accurately and efficiently at Valsan Store.
- Maintained cleanliness and organization of checkout area in busy retail environment.
- Assisted customers with product inquiries and provided friendly service consistently.
- Managed cash register, ensuring correct cash handling and balance at end of shifts.
- Collaborated with team members to restock shelves and display merchandise effectively.
- Handled returns and exchanges promptly, following store policies for customer satisfaction.
Education
Master of Science - Major in Clinical Laboratory
Barry University
Miami, FL08-2024
Bachelor of Science - Biology
Florida International University
Miami, FL08-2016
Associate of Arts - Pharmacy
Miami Dade College
Miami, FL05-2013
Associate of Arts - Accounting
Jose Marti
Havana, CUBA07-2005
Skills
- Process optimization
- Compliance monitoring
- Data analysis
- Microsoft Excel
- Staff training
- Workflow coordination
- Operational efficiency
- Problem resolution
- Quality assurance
- Team leadership
Certification
Histotechnician, HT(ASCP)
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Process Assistant
Amazon
10.2019 - Current
Problem solver and Gatekeeper
Amazon
02.2018 - 10.2019
Delivery Driver Helper
United Parcel Service, UPS
10.2017 - 01.2018
Database and Photographer
Valsan of Miami, INC
01.2015 - 08.2017
Cashier
Valsan Store
11.2008 - 01.2015
Master of Science - Major in Clinical Laboratory
Barry University
Bachelor of Science - Biology
Florida International University
Associate of Arts - Pharmacy
Miami Dade College
Associate of Arts - Accounting
Jose Marti