Anais Rivera
Duluth,GA
Summary
Accomplished Operations Coordinator with a proven track record at Mitsubishi Electric Trane HVAC US, enhancing productivity and customer satisfaction through effective communication and issue resolution. Skilled in inventory management and bilingual communication, adept at leveraging SAP knowledge to streamline processes. Demonstrated ability to maintain high levels of client satisfaction, embodying a results-driven approach with a focus on achievements.
Overview
15
15
years of professional experience
Work History
Operations Coordinator
Mitsubishi Electric Trane HVAC US
10.2022 - Current
- Boosted productivity by establishing effective communication channels between departments.
- Expedited order processing, liaising with suppliers to ensure timely delivery of products.
- Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
- Assisted in the processing of orders for the International Business unit and answered inquiries
- Managed multiple inboxes (e.g. employee purchases, special accounts and software licenses)
Warehouse Manager
Atlas National Corporation
08.2018 - 04.2022
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained warehouse
- Maintained a safe work environment
- Prepared pallets for shipment to FBA
- Picked and prepared items for shipping
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
Sales Supervisor
Cinderella's Gowns
03.2015 - 06.2018
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
Customer Service Sales Representative
Big Deal 4 U
09.2009 - 03.2015
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
Education
GED -
Gwinnett Technical College
Lawrenceville, GA08.2019
Skills
- Bilingual
- SAP knowledge
Timeline
Operations Coordinator
Mitsubishi Electric Trane HVAC US
10.2022 - Current
Warehouse Manager
Atlas National Corporation
08.2018 - 04.2022
Sales Supervisor
Cinderella's Gowns
03.2015 - 06.2018
Customer Service Sales Representative
Big Deal 4 U
09.2009 - 03.2015
GED -
Gwinnett Technical College
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