Anais Shera
Union City,GA
Summary
Energetic Associate offers customer service and resolution expertise paired with outstanding time management and multitasking skills. Diligent team member with many years of experience helping customers with returns and refunds and resolving common complaints. Enthusiastic and friendly team player dedicated to maintaining positive attitude focused on customer satisfaction.
Overview
5
5
years of professional experience
Work History
Amazon Associate
Amazon MGE9
Union City
03.2024 - Current
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Conducted inventory checks to ensure accuracy of shelf stock.
- Handled returns and exchanges according to company policies.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Ensured compliance with company safety regulations at all times while on the job.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Operated a variety of machinery and tools safely and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Managed inventory and supplies to ensure materials were available when needed.
- Recognized by management for providing exceptional customer service.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Team Lead
American deli
Union City
03.2020 - 02.2024
- Reviewed completed work to verify consistency, quality, and conformance.
- Established clear team goals aligned with company objectives, tracking progress regularly.
- Led a team of XX individuals in achieving quarterly sales targets, exceeding goals.
- Maintained daily inventory to facilitate successful material distribution.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Assessed company operations for compliance with safety standards.
- Developed strategies to increase team productivity and improve customer service levels.
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
- Monitored team progress and enforced deadlines.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Managed conflict resolution within the team to maintain a positive work environment.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Completed daily quality assurance duties to provide feedback for improvements.
- Identified needs of customers promptly and efficiently.
- Offered training and support to keep team members motivated and working toward objectives.
Store Associate
Walgreens
Union City
01.2021 - 07.2022
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Stocked, replenished, and organized inventory to keep store merchandise fresh.
- Processed merchandise returns and exchanges for customers to refund payments, trade items, and offer store credit.
- Operated scanning equipment for price checks and stock replenishment.
- Organized store by returning merchandise to proper areas and restocked displays.
- Assisted with loading and unloading deliveries from vendors.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Improved customer service feedback scores through outstanding service.
- Adhered to safety regulations when handling hazardous materials.
- Conducted price checks and updated pricing information as needed.
- Unloaded and moved merchandise to maintain aisles and set up product displays.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Organized store displays to ensure maximum visibility of products.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA12-2022
Some College (No Degree) - Medical Informatics
Ga Tech
Atlanta, GASome College (No Degree) - Medical Billing And Coding
DeVry University
Atlanta, GACPR And First Aid -
Center For Progressive Learning
Riverdale, GACertified Nursing Assistant - Medical
Center For Progressive Learning
Riverdale, GABBA - Human Resources Management
Strayer University
Atlanta, GASkills
- Customer service
- Safety compliance
- Cash handling
- Equipment operation
- Visual merchandising
- Conflict resolution
- Team leadership
- Project management
- Problem solving
- Time management
- Data analysis
- Return processing
- Quality assurance
- Communication skills
- Exceeding customer expectations
- Attention to detail
- Honest and dependable
- Basic mathematics
- Reliability
- Multitasking
- Purchase packaging
- Building customer loyalty
- Professional demeanor
- Adaptability and flexibility
- Teamwork
- Shipment processing
Timeline
Amazon Associate
Amazon MGE9
03.2024 - Current
Store Associate
Walgreens
01.2021 - 07.2022
Team Lead
American deli
03.2020 - 02.2024
High School Diploma -
Penn Foster Career School
Some College (No Degree) - Medical Informatics
Ga Tech
Some College (No Degree) - Medical Billing And Coding
DeVry University
CPR And First Aid -
Center For Progressive Learning
Certified Nursing Assistant - Medical
Center For Progressive Learning
BBA - Human Resources Management
Strayer University