ANAIS VALENZUELA
Customer Service Specialist
LOS ANGELES,CA
Summary
Dedicated high school graduate with a strong foundation in customer service and analytical skills. Experienced in various roles, demonstrating adaptability and effective communication in fast-paced environments. Eager to leverage skills in critical thinking and teamwork to contribute positively to a dynamic organization.
Overview
5
5
years of professional experience
10
10
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Crew member
McDonald's
03.2022 - 06.2023
- Conducted accurate sales transactions in-store and on drive-thru shifts in an efficient and timely manner
- Greeted customers and answered their questions about menu items, specialty items, promotions, and combinations.
- Cooked a full line of menu items and specialty items, ensuring health and safety standards were met and reporting potential hazards or violations to the crew chief
- Cleaned assigned work areas, dining tables, and serving counters, meeting established quality standards.
- Replenished and stocked service stations, cabinets, and tables, and followed safety protocols to ensure an enjoyable dining experience.
- Helped customers identify desirable menu items and customize orders.
Volunteer
USC
03.2018 - 09.2020
- Operate office machines, such as photocopies and scanners and scanner machines, voicemail machines, and personal computers
- Strengthen communication and time-management skills with regular check-ins with colleagues and supervisors
- Work anywhere with internet access and with no need to relocate
- Develop an understanding of the type of working environment, field, and industry that align with your short- and long-term career goals
- Responded to and resloved formal and informal volunteer complaints and grievances.
- Gathered ongoing needs from community partners to create project inventory.
Summer Program
Para Los Niños
07.2020 - 08.2020
- Accessed full experience presentation on college awareness
- Gained valuable experience as a proactive listener and problem solver who works well with others
- Improved computer skills and acquired knowledge about college
- Fully engaged in a four-week internship with Cal State LA, which provided further education information and assisted me in acquiring skills for the future.
- Presentation on life and financial skills
- Managed daily tasks and sought opportunities to go beyond requirements and support business targets.
Education
High school diploma -
Alhambra High School
Alhambra, CA 01.2016 - 05.2020
Environmental health science - undefined
Pasadena City College
Pasadena, CA 01.2020 - Current
Skills
Team Leadership
Communication
Active Listening
Critical Thinking
Leadership
Flexibility
Inventory restocking
Learning agility
Equipment maintenance
Certification
Food handler certification
Accomplishments
- Enhanced Drive-thru Service, Increased drive-thru efficiency by 20% within the first month.
- Order Processing Accuracy, Processed 150+ orders daily with 99% accuracy.
- Certified Food Handler, Completed food handler certification with a 95% score.
- Customer Satisfaction Excellence, Achieved top percentile in customer satisfaction quarterly.
Timeline
Crew member
McDonald's
03.2022 - 06.2023
Summer Program
Para Los Niños
07.2020 - 08.2020
Environmental health science - undefined
Pasadena City College
01.2020 - Current
Volunteer
USC
03.2018 - 09.2020
High school diploma -
Alhambra High School
01.2016 - 05.2020