Ana Karen Gonzalez
Anaheim
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
7
7
years of professional experience
2016
2016
years of post-secondary education
Work History
Front Desk Receptionist
Fullerton Urology
Fullerton
02.2024 - Current
- Managed front desk operations and greeted visitors with professionalism.
- Answered multi-line phone system and directed calls to appropriate staff.
- Scheduled appointments and maintained calendar for office personnel efficiently.
- Maintained office supplies inventory and placed orders as needed.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
Patient Service Representative
Infusion For Health
Brea
02.2022 - 04.2023
- Assisted patients with appointment scheduling and confirmation processes.
- Managed patient inquiries through phone and in-person communication.
- Processed insurance information for patient eligibility and benefits verification.
- Maintained accurate patient records using electronic health record systems.
- Educated patients on treatment options and procedures available at the facility.
- Answered incoming calls in a professional manner.
- Adhered to HIPAA regulations when handling confidential patient information.
- Registered patients by verifying records to update computer system and patient charts.
Medical Assistant
Kids Care Pediatrics
Anaheim
10.2018 - 02.2020
- Assisted pediatricians with patient examinations and treatment procedures.
- Managed patient records using electronic health record systems.
- Prepared examination rooms and ensured necessary supplies were available.
- Administered vaccinations and performed routine laboratory tests.
- Scheduled appointments and coordinated patient flow in the clinic.
- Maintained cleanliness and compliance in clinical areas per safety standards.
- Communicated effectively with parents regarding care instructions and follow-ups.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Measured vital signs and took medical histories to prepare patients for examination.
- Documented notes during patient visits.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Registered new patients into practice management software program accurately entering demographic information.
Education
Medical Assistant
North West College
Santa Ana, CA 12.2015 - 07.2016
Anaheim High School
Anaheim, CaliforniaSkills
- Multi-line phone operation
- Appointment scheduling
- Office supply management
- Patient record maintenance
Proficient with EMR system
Bilingual (Spanish)
Knowledge of ICD-10 codes and HIPAA & OSHA regulations
Timeline
Front Desk Receptionist
Fullerton Urology
02.2024 - Current
Patient Service Representative
Infusion For Health
02.2022 - 04.2023
Medical Assistant
Kids Care Pediatrics
10.2018 - 02.2020
Medical Assistant
North West College
12.2015 - 07.2016
Anaheim High School